518445 - Can't link directly to ask a new question form

Status: VERIFIED FIXED

(support.mozilla.org :: Forum, task)

Description

[[:Cww]]

Right now, we use links like http://support.mozilla.com/tiki-view_forum.php?openpost=1&forumId=1 all over the forum and live chat and in various other places to tell users to ask a new question (or followup from livechat).  This pulls up the new question form right away rather than pointing them to a long list of topics.  This is particularly important because "Follow up in forums" is how users on live chat can restart their browser and get more help.

We've completely regressed that behavior.  Filing as 1.4 because quite frankly I don't think it should wait for 1.4.1 and warrants 1.4.0.1

Comment 1

[[:Cww]]

FFIW, I missed it entirely because &openpost=1 was being put in the address bar but that doesn't actually do anything if you go directly there.

Comment 2

[David Tenser [:djst]]

Assuming 1.4.0.1, what is the workaround for this in 1.4? The current path to asking a new question is quite horrible:

1. Click "Ask a question" - end up on http://support-stage.mozilla.org/en-US/kb/Ask+a+question
2. Click "Take me to the forum" - end up on http://support-stage.mozilla.org/en-US/kb/Support+Website+Forums
3. Click "Ask a new question" - end up on http://support-stage.mozilla.org/en-US/forum/1&openpost=1
4. Click "Ask a New Question" - in-page form pops up

If this is what is being pushed out in 1.4?

As a workaround, we could improve the above path to look like this:

1. Click "Ask a question" - end up on http://support-stage.mozilla.org/en-US/kb/Ask+a+question
2. Click "Take me to the forum" - end up on http://support-stage.mozilla.org/en-US/forum/1
3. Click "Ask a New Question" - in-page form pops up

This workaround would just require content changes on the Ask+a+question wiki page, so no template updates would be needed.

Comment 3

[Paul Craciunoiu [:paulc]]

AFAIK, I added implementation for it on the Ask a New Question page as well, so the path should currently be:
1. Click "Ask a question" - end up on
http://support-stage.mozilla.org/en-US/kb/Ask+a+question
2. Click "Ask a New Question" (or whatever link is added on that wiki page) - in-page form pops up

To quote comment 11 from bug 505425:
> * To set it up on the "Ask a question" page, add this to that page's wiki
> content:
> ---
> {DIV(class=forumquestion)}[tiki-ask_a_question.php?forumId=1|Ask a New
> Question]{DIV}

Comment 4

[[:Cww]]

That links directly to the no-JS version of the form not the more usable version.

Comment 5

[[:Cww]]

Fixed the Ask a question page to link directly to the forum.

Comment 6

[James Socol [:jsocol, :james]]

Attachment: patch, v1

This just checks the current URL for the string "openpost". It doesn't care about the value, and it should work on any page including all the necessary AAQ markup and script. That should allow appending an "openpost" parameter to any query string.

Comment 7

[James Socol [:jsocol, :james]]

r52261 / r52262

Comment 8

[[:Cww]]

http://support-stage.mozilla.org/tiki-view_forum.php?openpost=1&forumId=1 verified

Comment 9

[Paul Craciunoiu [:paulc]]

This adds annoyance for editing posts, as the openpost=1 is present then, too. Need to check for that + comments_threadId == 0

Comment 10

[Paul Craciunoiu [:paulc]]

Attachment: patch, v2

This basically checks for the input found at tiki-view_forum.tpl:130

Comment 11

[James Socol [:jsocol, :james]]

Comment on attachment 402946 [details] [diff] [review]
patch, v2

Note that this patch needs to be applied after the first patch.

WFM.

Comment 12

[Paul Craciunoiu [:paulc]]

r52365 / r52367

Comment 13

[Stephen Donner [:stephend] Not actively reading bugmail]

The direct URLs I'm testing are:

1) https://support-stage.mozilla.org/tiki-view_forum.php?openpost=1&forumId=3 (no popup AAQ)
2) https://support-stage.mozilla.org/tiki-view_forum.php?openpost=1&forumId=4 (no popup AAQ)
3) https://support-stage.mozilla.org/tiki-view_forum.php?openpost=1&forumId=1 (popup AAQ)

Right?  What else should I regression-test for?  Just try opening/editing posts in those three forums, as per comment 9?

Comment 14

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED on the above URLS; also did some basic regression testing.

(Would love it if Noah or Chris could also double-check!)

Comment 16

[David Tenser [:djst]]

Part of AAQ feature; sumo_only