518811 - immediate startup crash [@ strchr | XPT_DoCString]

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[Wayne Mery (:wsmwk)]

startup crash [@ strchr | XPT_DoCString]
potential 3.0b4 topcrash (currently #11)
some have "Processor Notes  WARNING: Json file missing Add-ons"

also seen in FF. 3.0aN through 3.5.x. some recent ones have exact same stack as TB
bp-2edf9b07-66a8-43ed-8fe8-b60242090923 "Angry, every day at least 10x crash!"  :)
bp-e8dd2c4c-c7d9-40f9-87ed-d6dd72090722 I think this happened when I put a google toolbar...
but literally all the comments I see simply stink.
almost all FF are windows, except for a few Mac (but didn't check stack) bp-b37e07c5-b754-437a-b289-a4a8d2090520

bp-2c5f14da-10f4-43bf-897c-96f962090911  3.0b3
0	mozcrt19.dll	strchr	 strchr.asm:81
1	xpcom_core.dll	XPT_DoCString	xpcom/typelib/xpt/src/xpt_xdr.c:441
2	xpcom_core.dll	DoMethodDescriptor	xpcom/typelib/xpt/src/xpt_struct.c:767
3	xpcom_core.dll	DoInterfaceDescriptor	xpcom/typelib/xpt/src/xpt_struct.c:647
4	xpcom_core.dll	DoInterfaceDirectoryEntry	xpcom/typelib/xpt/src/xpt_struct.c:359
5	xpcom_core.dll	XPT_DoHeader	xpcom/typelib/xpt/src/xpt_struct.c:306
6	xpcom_core.dll	xptiInterfaceInfoManager::ReadXPTFile	xpcom/reflect/xptinfo/src/xptiInterfaceInfoManager.cpp:430
7	xpcom_core.dll	xptiInterfaceInfoManager::DoFullValidationMergeFromFileList	xpcom/reflect/xptinfo/src/xptiInterfaceInfoManager.cpp:1108
8	xpcom_core.dll	xptiInterfaceInfoManager::AutoRegisterInterfaces	xpcom/reflect/xptinfo/src/xptiInterfaceInfoManager.cpp:1939
9	xpcom_core.dll	xptiInterfaceInfoManager::GetInterfaceInfoManagerNoAddRef	xpcom/reflect/xptinfo/src/xptiInterfaceInfoManager.cpp:100
10	xpcom_core.dll	NS_InitXPCOM3_P	xpcom/build/nsXPComInit.cpp:689
11	thunderbird.exe	ScopedXPCOMStartup::Initialize	toolkit/xre/nsAppRunner.cpp:1008

Comment 1

[timeless]

so, this is probably one of those places where it'd be nice to stash variables for crash analysis, i'd love to know what .xpt file this is.

wayne; can you see if you can contact these reporters?

Comment 2

[Wayne Mery (:wsmwk)]

(In reply to comment #1)
> so, this is probably one of those places where it'd be nice to stash variables
> for crash analysis, i'd love to know what .xpt file this is.
> 
> wayne; can you see if you can contact these reporters?

These are only via crash-stats.com, so not possible for me to contact reporters.

But it's no longer a topcrash - just below 3.0b4's top 100. 
Thus likely to break into top 100 for 3.0final.

Comment 3

[Wayne Mery (:wsmwk)]

#68 crash for thunderbird 3.0.0. No thunderbird crashes offered comment or reported email address

emailed about 20 FF crash reporters.  a high % of crash comments are not in english. a few examples
bp-82bee099-26e2-441f-ad6e-5ff262091221
bp-3ca6be81-c1bc-436f-b537-cdde52091207
bp-51c4c8e2-c930-4c04-9989-4b52f2091224
bp-28542274-79b6-4339-bf2f-276782091217

Comment 4

[Wayne Mery (:wsmwk)]

firefox crashes - https://crash-stats.mozilla.com/report/list?product=Firefox&query_search=signature&query_type=exact&query=strchr%20|%20XPT_DoCString&reason_type=contains&date=02%2F25%2F2012%2015%3A21%3A43&range_value=4&range_unit=weeks&hang_type=any&process_type=all&do_query=1&admin=1&signature=strchr%20|%20XPT_DoCString

none of the crash comments are in english.  like thunderbird.

i never got responses from reporters cited in comment 3.

Comment 5

[Scoobidiver (away)]

Here are consecutive correlations in 11.0 Beta where it spiked:
* Feb 17:
  strchr | XPT_DoCString|EXCEPTION_ACCESS_VIOLATION_READ (17 crashes)
     35% (6/17) vs.   0% (7/35061) upmsperf.dll (Generic.dx!bbmj!279C7F500367)
     47% (8/17) vs.  13% (4573/35061) aswJsFlt.dll (Avast! Anti Virus)
     12% (2/17) vs.   1% (264/35061) rpchrome10browserrecordhelper.dll (RealPlayer)
* Feb 19:
  strchr | XPT_DoCString|EXCEPTION_ACCESS_VIOLATION_READ (34 crashes)
     29% (10/34) vs.   3% (832/31527) RocketDock.dll (RocketDock)
     26% (9/34) vs.   5% (1718/31527) rpchrome150browserrecordhelper.dll (RealPlayer)
* Feb 22:
  strchr | XPT_DoCString|EXCEPTION_ACCESS_VIOLATION_READ (27 crashes)
     11% (3/27) vs.   0% (39/29707) zvexescn.dll (Net Protector)
* Feb 25:
  strchr | XPT_DoCString|EXCEPTION_ACCESS_VIOLATION_READ (25 crashes)
     68% (17/25) vs.  12% (3884/31285) aswJsFlt.dll (Avast! Anti Virus)

Comment 6

[Wayne Mery (:wsmwk)]

I agree, there is a spike in version 11 thunderbird - via examination of the last 4 months of crashes  However, the vast majority are duplicates, so this crash is quite rare for thunderbird

Comment 7

[Scoobidiver (away)]

There's a spike in 19.0b3 where it's currently #15 top browser crasher with many duplicates.

Comment 8

[BugBot [:suhaib / :marco/ :calixte]]

Crash volume for signature 'strchr | XPT_DoCString':
 - nightly (version 51): 0 crashes from 2016-08-01.
 - aurora  (version 50): 2 crashes from 2016-08-01.
 - beta    (version 49): 28 crashes from 2016-08-02.
 - release (version 48): 0 crashes from 2016-07-25.
 - esr     (version 45): 0 crashes from 2016-05-02.

Crash volume on the last weeks (Week N is from 08-22 to 08-28):
            W. N-1  W. N-2  W. N-3
 - nightly       0       0       0
 - aurora        1       1       0
 - beta          1      24       0
 - release       0       0       0
 - esr           0       0       0

Affected platform: Windows

Crash rank on the last 7 days:
           Browser     Content   Plugin
 - nightly
 - aurora
 - beta    #3484
 - release
 - esr

Comment 9

[Wayne Mery (:wsmwk)]

I suspect this has morphed to msvcr120.dll@0x146f3 | XPT_DoCString
https://crash-stats.mozilla.com/signature/?product=Thunderbird&_sort=-date&signature=msvcr120.dll%400x146f3%20%7C%20XPT_DoCString&date=%3E%3D2017-02-28T10%3A40%3A50.000Z&date=%3C2017-03-28T10%3A40%3A50.000Z

Comment 10

[Wayne Mery (:wsmwk)]

(In reply to Wayne Mery (:wsmwk) from comment #9)
> I suspect this has morphed to msvcr120.dll@0x146f3 | XPT_DoCString
> https://crash-stats.mozilla.com/signature/?product=Thunderbird&_sort=-
> date&signature=msvcr120.dll%400x146f3%20%7C%20XPT_DoCString&date=%3E%3D2017-
> 02-28T10%3A40%3A50.000Z&date=%3C2017-03-28T10%3A40%3A50.000Z

That signature is gone.

There are still strchr | XPT_DoCString

Comment 11

[Wayne Mery (:wsmwk)]

Nothing happening in version 68