518986 - Not receiving email to myself

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[JohnX]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10_4_11; en) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9
Build Identifier: thunderbird/2.0.0.23

I'm not receiving emails sent to myself from Thunderbird.  I do receive emails sent to myself from earthlink webmail.  All other recipients are receiving my emails.  My email address appears in my personal address book so I know it's not being blocked by Thunderbird.  This just started happening in the last couple of weeks.  Running Mac OS X 10.4.11 on a G5 iMac.

Reproducible: Always

Comment 1

[WADA:World Anti-bad-Duping Agency]

(1) A mail is passed by Tb to SMTP server, and (2) the mail is routed to your Mbox on your mail server, and (3) the mail is downloaded by Tb from server.
There are at least four cases.
  (A) Tb's falut during (1).
  (B) SMTP server or relay server doesn't route the mail.
  (C) Your mail server doesn't put the main in your Mbox.
  (D) Tb fails to download the mail.
Once Tb passed mail to SMTP server, Tb can do nothing. Tb is absolutely irrelevant to (B) and (C). Tb is relevant to (A) and (B) only.

To check problem of (A) exist or not, get SMTP log and check SMTP level flow.
   Is Tb's fault seen in log?
I don't think this is your case, because all other recipients receive the mail.
To check problem of (D) exist or not, get POP3(or IMAP) log and check flow.
   Is Tb's fault seen in log? Tb fails to download mail from yourself?
If this case, I think problem doesn't occur on all mails from yourself via the SMTP server you used.
> Getting log.
> https://wiki.mozilla.org/MailNews:Logging

I suspect combination of (B) and (C), if the SMTP server you used and mail server(POP3 or IMAP) is provided by an ISP or a company.
Check help documents, FAQ, ..., of SMTP server, Web server, Mail server, for "mail to yourself".

Comment 2

[Ludovic Hirlimann [:Usul]]

Jonx ?

Comment 3

[Joshua Cranmer [:jcranmer]]

RESO INCO due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.