ESPN360 hangs entire browser repeatedly

RESOLVED WORKSFORME

Status

()

--
major
RESOLVED WORKSFORME
9 years ago
8 years ago

People

(Reporter: kaufman, Unassigned)

Tracking

3.5 Branch
x86
Mac OS X
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2011-2-25])

Attachments

(1 attachment)

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3

While watching a game on ESPN360, when the program comes back from commercial, the entire browser hangs (the spinning beachball of death). Force Quit appears to be the only solution.

This did not happen every time, but multiple times (during this single game). Often enough that I started proactively closing the window (ESPN360 was the only tab in that particular window), and reopened from history later to avoid the chance of a hang. 

Adblock is installed, but espn.go.com is whitelisted.
Shockwave Flash 10.0.32.18 is installed.

Reproducible: Sometimes

Steps to Reproduce:
1. Start watching ESPN360...
2. Wait for a transition from commercial back to game.
Actual Results:  
3. Intermittent browser hang.

Expected Results:  
3. The browser should not hang if a single page gets confused.
Can you give a link to somewhere this happen 100%? Also, please try in firefox safe mode or a new profile. 
http://support.mozilla.com/en-US/kb/Safe+Mode
Severity: critical → major
Version: unspecified → 3.5 Branch
(Reporter)

Comment 2

9 years ago
Unfortunately no 100% as far as I know, but it happened again on the game I was watching today.

http://espn.go.com/broadband/espn360/player?gameId=292760135&sportCode=&league=NCAAF

I created a fresh new profile and it did hang once per about three transitions back from commercial. After this, I opened the browser (and the game) in safe-mode and it did not happen, however it was already in the 4th quarter so there weren't many commercial transitions left in the game.

I believe the status bar shows data transferring from w88.go.com when the hang happens.
(Reporter)

Comment 3

9 years ago
Created attachment 404441 [details]
Output from OSX Activity Monitor

Probably useless, but I've attached output from OSX's Activity Monitor from the hung Firefox process during the hang. hang0 is from the regular profile hang. hang[123] are consecutive samples from the new profile hang.
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Whiteboard: [CLOSEME 2011-2-25]
(Reporter)

Comment 5

8 years ago
I am not. Closing.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → WORKSFORME
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