519571 - failed ProLiant BL2x220c G5

Status: RESOLVED FIXED

(mozilla.org Graveyard :: Server Operations, task)

Description

[Phong Tran [:phong]]

Blade B won't power on or off.  Open case with HP.

Comment 1

[Phong Tran [:phong]]

HP Support
Case ID: 4604455880

Dear Customer,
The part has been ordered and should arrive in the next business days, or best effort.

Please be aware that service level agreement that covers your equipment will start running right after the part has been dispatched.

"Once you receive the part please do not throw away the box, as HP requires you to send this defective part back to HP for evaluation and/or refurbishment.  The shipping label will have instructions on how to use our "three-part label" for this return.  Please return the defective part to HP within three days of receipt of the replacement part.  If the part is not returned within the three days, you may receive a call regarding the part."

Please do not reply back on this address. Instead, please use the Support Case Manager (SCM) to update this case if needed (this portal requires you to register):

<http://www2.itrc.hp.com/service/mcm/homepageRequest.do>

How to reach the ITRC Support Team? Email: [e-mail] (24 hour response time), or go the Business Support Center if you submitted a case with the SCM Edition  (<http://www.hp.com/bizsupport>). 

Thank you,
HP e-Services

Comment 2

[Phong Tran [:phong]]

replaced.