Closed Bug 520328 Opened 15 years ago Closed 14 years ago

KB article: Problems using Facebook in Firefox

Categories

(support.mozilla.org :: Knowledge Base Articles, task, P1)

Product:
support.mozilla.org
Component:
Knowledge Base Articles
Type:
task

Tracking

(Not tracked)

Status:
VERIFIED FIXED

People

(Reporter: cilias, Unassigned)

References

(
URL
)

Details

Facebook is among our top searches, so this article will cover various popular issues people are having with facebook.

Contributors forum discussion gathering facebook issues and solutions:
https://support.mozilla.com/en-US/forum/3/454959

Also marked this as dependent on bug 519834, which was filed for the recent increase is redirect issues with facebook.
Summary: KB article: Problems using Facebook → KB article: Problems using Facebook in Firefox
Here's a draft. Probably ready for review; we can add more stuff as it comes up.
URL: http://support.mozilla.com/en-US/kb/H...
Status: NEW → RESOLVED
Closed: 15 years ago
Resolution: --- → FIXED
I moved this to the KB, because we need it there asap, but I'm not really happy with the layout. The first heading is a symptom, while the rest are solutions. It would be nice if give each problem a heading, with its own solution(s) sub-listed.
URL: http://support.mozilla.com/en-US/kb/H... → https://support.mozilla.com/en-US/kb/...
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Depends on: 521370
Priority: P2 → P1
Any update here?
Not unless you known any specific problem-solution pairs.

Facebook itself has several issues that you just can't fix - hit the reload button, logout/log back in, try again later type problems, but nothing I think that's useful for our KB. I was prompted to download my profile page a couple times today, but that went away after a bit.

I don't think this will ever be great - if we identify problem-solution pairs, we'll add them, but we'll always have to do the litany of cookies/cache/extensions/plugins/etc. for problems we haven't encountered yet.
I have an edit for regarding facebook chat that still needs approval. Once that is done, we can add something about Facebook changing their website often, call this bug closed.

Could someone review the current edit. Facebook chat is hot issue.
I approved the edit, but "An unexpected error occurred!". It looks like it worked, though.
Added section about facebook making changes. Needs approval.
I method of reporting issues to Facebook would also be nice.
Status: REOPENED → RESOLVED
Closed: 15 years ago → 14 years ago
Resolution: --- → FIXED
Edit was approved by Bo.
Status: RESOLVED → VERIFIED
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