522304 - IMAP folders aren't loaded or disappear

Status: RESOLVED INCOMPLETE

(MailNews Core :: Networking: IMAP, defect)

Description

[Lynn Gold]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 (.NET CLR 3.5.30729)
Build Identifier: 

This started when, all of a sudden, my IMAP folders disappeared.  I tried to "subscribe" to them, but they didn't show up in the list of available folders to subscribe to.  I tried deleting the .msf files in my Profile.  I tried deleting the profile.ini file.  I tried removing and readding the IMAP mailbox in question to no avail.

Reproducible: Always

Steps to Reproduce:
1. Add IMAP mailbox that has lots of subscribed folders.
2. Open mailbox in Thunderbird.
3. Subscribed folders don't show up, even when I go to subscribe and press Refresh.
Actual Results:  
I only see my Inbox.  Sometimes I don't even get Trash.

Expected Results:  
I still can't access my folders on my IMAP server.

The software should have loaded my subscribed folders or at least made them visible for me so I could subscribe to them.  When the Trash folder isn't there, I can't delete messages.

Comment 1

[Ludovic Hirlimann [:Usul]]

Hi Lynn,

What version of thunderbird are you using ?

Can you look into Tools->Error console and tell us what's in there ?

Comment 2

[Lynn Gold]

I'm running version 2.0.0.22 on Windows XP Pro.

Tools->Error console is blank.

Comment 3

[Ludovic Hirlimann [:Usul]]

Can you provide an imap log file as described at https://wiki.mozilla.org/MailNews:Logging ?

Comment 4

[Lynn Gold]

Attachment: This was created per the instructions in the page https://wiki.mozilla.org/MailNews:Logging

The first time I ran the commands I wound up with an empty imap.log file.  The second time Thunderbird also installed updates.

During this session I tried to subscribe, tried refreshing the subscription list, and also read and then unsuccessfully tried to delete a message.

I then used File->Exit to close the Thunderbird process.

Comment 5

[David :Bienvenu]

Looking at the log, you have a top-level trash folder, but it's marked /Noselect, which means it's not a useful trash. It also looks like at some point maybe the online server directory or personal namespace was set to "a2i (IMAP)" because you have a Trash folder there.

The only other folders the server tells us about are:

 "saved-messages" "saved.mailbox" "Drafts" "a2i (IMAP)" "sent-mail" "Sent"
"Trash" "INBOX", and "a2i (IMAP)/JRandomFolder"

What are the names/paths of the folders you're not seeing?

Comment 6

[Lynn Gold]

There are ALOT of folders I'm not seeing.  They all exist on the IMAP server in the form "~/foldername".  I set the name of the server within Thunderbird to "a2i (IMAP)" to differentiate it from my other mailboxes, all of which are POP mailboxes.

Comment 7

[David :Bienvenu]

The server is not telling us about them. Were you using an online server directory before? Or perhaps the namespace changed?

Comment 8

[Lynn Gold]

I had changed the namespace from "a2i (IMAP)" to "a2i" and somehow the "a2i (IMAP)" boxes keep coming back.

Comment 9

[Lynn Gold]

Oh yeah...ALL my folders were online server directories.  I have logged onto the server to verify that yes, they still exist.

Comment 10

[Wayne Mery (:wsmwk)]

Lynn, are you still seeing this issue using version 3.1?  (Up to this point Bienvenu didn't find anything indicating Thunderbird at fault)

Comment 11

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.