525057 - I can't scroll in Firefox with the Wacom Bamboo(/Touch) scrool fuction. Every other program is unaffected. Scroll may work but hangs after 'x' distance.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Jan van der Pas]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; nl; rv:1.9.1.4) Gecko/20091016 Firefox/3.5.4
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; nl; rv:1.9.1.4) Gecko/20091016 Firefox/3.5.4

If you want to scroll with your Wacom Bamboo or Wacom Bamboo Touch, the scroll function will stuck on a certain point (after a 'x' scroll movements). Scroll stays available by dragging the blue bars on the sides. 

Reproducible: Always

Steps to Reproduce:
1. Use the scroll function on your Wacom Bamboo (available in Preferences Panel)
2. Go to a random site were you can scroll (Youtube.com)
3. Scroll up and down
4. Suddenly the scroll function will stop working
5. You can only scroll by dragging the blue bars
6. You can't scroll with mouse wheel
Actual Results:  
The scroll function will suddenly hang or stop working.

Expected Results:  
Scroll

Using Wacoom Bamboo
Using Apple Mighty Mouse

Comment 1

[Marco van Weel]

Same problem here with both FF 3.5.4 and 3.6b1 on Intel Mac OS X 10.5.8.

Apparently this issue has something to do with Smooth Scrolling, because when I turn Smooth Scrolling off in preferences, refresh the page, scrolling works fine again.

Comment 2

[Jan van der Pas]

Still the same problem, when I turn off Smooth Scrolling the scroll function will hang after some time. when I turn it on, it hangs directly.

btw, sotth scrolling was already turned off

Comment 3

[Markus Stange [:mstange]]

This sounds similar to bug 485662. Could you check whether your mousescroll prefs are set to non-standard values? In bug 483662, a wrong mousewheel.horizscroll.
withnokey.action was the culprit.
This is just a guess, though; there might well be a bug in Firefox somewhere in the interaction with the Bamboo driver.

Comment 4

[Jan van der Pas]

The problem started after the offical version of Firefox 3.0, in the 2.0 versions I never had this problem

Comment 5

[Marco van Weel]

Pref mousewheel.horizscroll.withnokey.action is set to default value (0).

This issue occured first to me in 3.5.4, after turning smooth scrolling on. That's the only change I can remember. I downloaded 3.6b1 this morning, and after disabling Smooth Scrolling it works fine. Haven't had any problems so far.

Comment 6

[Marco van Weel]

I forgot to mention that I downloaded the latest Wacom Bamboo Driver, but that didn't solve the problem either.

Comment 7

[Jan van der Pas]

I can confirm #6 I'm gonna download 3.6b1 and try if that works

Comment 8

[Steven Rieder]

I can also confirm this. The problem started with Firefox 3.5, 3.0 was fine.

Comment 9

[Ben Perkins]

3.5.5 and 3.6b1 have this issue for me. I just bought a Wacom Touch and have no mouse, so this is a huge issue for me. You can, however, assign a button to be "middle click", double click that button, then scrolling will work again, but still only for a limited time/distance.

I'd be really happy if someone could confirm this will be worked on :)

Comment 10

[[e-mail]]

Anyone looking for changeset dbdbe3ad0234 will find it in bug 525047.

Sorry for typing the wrong bug number in by mistake.

Comment 11

[[e-mail]]

... and again for changeset 5a2692b1abee. Sorry.

Comment 12

[harmhilvers]

I'm on Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.3a1pre) Gecko/20091229 Minefield/3.7a1pre and I still experience this bug. I am more than willing to help find the cause of this problem. If there is anything that I can do other then programming, please tell.

Comment 13

[artfaks]

I am an avid user of Firefox for my work as web designer but I confess that this is recurring problem over the last 3 update and began to put serious problem, most people do seem to be leaning on the problem it seems that users of Wacom are somewhat left side and it saddens me very much, I am seriously thinking of changing my web browser for my webdevelopment because the problem becomes too annoying too!

Using Wacoom Cintiq 12 WX
Using Apple Mighty Mouse Bluetooth

Comment 14

[harmhilvers]

The past few weeks I have been using my Wacom Bamboo without any problems in Minefield (I update everyday to the current nightly). Scrolling works without any problems for me. Perhaps, but I am not completely certain about it, this changed when I installed the most recent version of the Wacom driver for Mac OS X.

Currently I am on Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.3a2pre) Gecko/20100210 Minefield/3.7a2pre and I use version 5.2.1-3 of the Wacom driver.


Therefor, I propose to change the status of this bug to either INVALID or WORKSFORME.

Comment 15

[Jan van der Pas]

The past weeks I have been using my Wacom Bamboo without any problems as well. This was after I disabled 'smooth scrolling', apparently Firefox didn't disable 'smooth scrolling' after my first try, lucky the problem is solved for me.

Got anybody else the same results, so I can change the status to solved.

Comment 16

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 17

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.

Comment 18

[shelby.arnold]

I never had this issue before until Firefox auto-updated today, then my wacom tablet suddenly stopped letting me scroll below x distance. Turned off smooth scrolling and it's working again.

Firefox 13.0
Intel iMac OS X 10.6.8