User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:22.214.171.124) Gecko/20091016 Firefox/3.5.4 (.NET CLR 3.5.30729) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:126.96.36.199) Gecko/20091016 Firefox/3.5.4 (.NET CLR 3.5.30729) When Mozilla upgraded to version 3, Firefox started crashing EVERY TIME we do a Google search -- either with Google on the top bar OR even going to the Google website. Both avenues will crash Mozilla. Even when Mozilla re-upgraded this version (a few minutes ago), it still happens. It's not a problem with Google because Google search works fine on the same computer with other browsers. It's only on Mozilla and after version 3 was installed. If I select "I'm Feeling Lucky" from the Google website, it does not crash Mozilla but that option does not give a list of results; it takes directly to one website, so it's not an effective tool. Reproducible: Always Steps to Reproduce: 1.Type anything on google search bar (either on the top bar OR at the Google website) 2.Press ENTER 3.Mozilla crashes every time Actual Results: Mozilla Firefox crashes. A Mozilla window opens requesting more information. I select to send a report to Mozilla. I try it again, it crashes again, a Mozilla window opens apologizing for still not being able to open the site. Expected Results: It should have brought up a list of possible websites as a result of the internet search. There is nothing special or unusual. The only variable is that Mozilla upgraded to version 3 and it started crashing every time since then, since the upgrade before the last one (today Oct. 29, 2009). Will this problem be addressed by Mozilla and fixed on the next upgrade? Or is there a solution that we need to implement? Thank you for your help.
Please post a crash ID: https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
Here's my crash report. http://crash-stats.mozilla.com/report/index/b62af969-f68c-402c-81b9-574d92091207 This problem started happening about 10 days ago. I use Firefox 3.5.5. I reinstalled it but did not make any difference. I uninstalled all extensions (the crash report says that I have MS .NET Framework Assistant but as far as I can see in the extension window, it has been uninstalled). In my case, it does not matter what search page I go to, if I click on the search button with or without input data in the search box at google.com, yahoo.com or bing.com, Ffox 3.5.5 crashes right after I click on the "search/send" button. It is reproducible 100% every time I try the same thing. I ran Super AntiSoyware program but it did not report any suspicious software. This problem has made the latest Firefox release pretty much useless for search.
Signature @0x0 | @0x10a72bbd | BaseThreadStart UUID b62af969-f68c-402c-81b9-574d92091207 Time 2009-12-07 23:26:55.167882 Uptime 537 Last Crash 82293 seconds before submission Product Firefox Version 3.5.5 Build ID 20091102152451 Branch 1.9.1 OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info GenuineIntel family 6 model 9 stepping 5 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x0 User Comments Typed "Firefox in Japan" at www.google.co.jp and clicked on Search button. Righ after that Firefox 3.5.x crashed. I can repro this same crash problem at the following search sites: www.yahoo.co.jp www.yahoo.com www.bing.com It does not seem to matter what I put into the search input field. Also it crashes on coming back to a search page. For example, 1. Go to maps.google.com and do some search. 2. Then using the "web" link at to left of the maps page, go t www.google.com -> crash! Processor Notes Crashing Thread Frame Module Signature [Expand] Source 0 @0x0 1 @0x10a72bbd 2 kernel32.dll BaseThreadStart Filename Version Debug Identifier Debug Filename McVSSkt.Dll 188.8.131.52 SKCHUI.DLL 1.0.1038.0 3A8110E61 skchui.pdb Apoint.dll 184.108.40.206 Vxdif.dll 220.127.116.11 3DDA3D962 Vxdif.pdb Imghook.dll 18.104.22.168 imjpcd.dic 8.1.4202.0 3F9FAF0A1 imjpcd.pdb imjp81.ime 8.1.4206.0 443B9BD31 imjp81.pdb imjpcic.dll 8.1.4203.0 400BA29E1 imjpcic.pdb imjp81k.dll 8.1.4202.0 3F9FAF862 imjp81k.pdb msi.dll 3.1.4001.5512 668AD4E2E4404B9CA952C0813B22C32F2 msi.pdb this is bug 524944. Katsuhiko Momoi: are you certain the bug you're commenting in is your bug?
> this is bug 524944. Katsuhiko Momoi: are you certain the bug you're commenting > in is your bug? timeless, I am not sure which bug it is but if my stack trace looks more like bug 524944, that would be fine with me. I have not had time to look deeply into this and so I searched Bugzilla for something similar and added my comments. I will comment on bug 524944 from here on.
thanks :). sadly w/o a stack from the reporter here, it's unfair for me to just mark this bug as a duplicate of that bug. and i'm glad you commented in *any* bug, as we really were looking for someone w/ that stack :)
kalya7979, do you still crash?
Resolved per whiteboard