525490 - Firefox Version from 3.5.2 to 3.5.4 don't start the browser

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[oiggar]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1 (.NET CLR 3.5.30729)

I use the version 3.5.1 of this browser because when I have istalled version 3.5.2 3.5.3 and 3.5.4 they don't work: after the install, I try to start the browser but it don't start without any error; just don't start. Then I reinstall version 3.5.1 and all work fine!

Reproducible: Always

Steps to Reproduce:
1. Install version 3.5.2, 3.5.3 or 3.5.4
2. Try to run the browser
3. It don't start and it don't give any message, just don't start...
4. Reinstall version 3.5.1 and all work fine
Actual Results:  
It don't start and it don't give any message, just don't start...

Expected Results:  
I'd like to use version 3.5.4

It don't start and it don't give any message, just don't start...

Comment 1

[Matthias Versen [:Matti]]

PLease try http://support.mozilla.com/en-US/kb/Basic+troubleshooting with 3.5.4

Comment 2

[pleabargain]

Having same problem. FF 3.5.5 DID work but stopped working suddenly. Did a full uninstall/ clean reinstall. No joy.

Installed 3.6beta to see if the new v. fixed the problem. No joy. FF 3.5.5 nor 3.6beta would start through the START menu on Windows Vista 64 bit...

BUT
FF 3.6beta DOES start (most of the time) when I double click on the Google Desktop icon... FF will load only through the Google Desktop. I can then browse normally, save tabs etc.

Here are a few of the videos of the problem:
http://www.youtube.com/watch?v=3xlUtUUEi-k
http://www.youtube.com/watch?v=ekljmzq3ELw
http://www.youtube.com/watch?v=_Ar8cYadkOM
http://www.youtube.com/watch?v=gZxeGrryUSg
http://www.youtube.com/watch?v=vgVHQlBn-q0
http://www.youtube.com/watch?v=r0HUzf1mwGQ

Comment 3

[Tyler Downer [He/Him]]

can you follow the steps matti gave above? Specifically, create a new profile?

Comment 4

[pleabargain]

(In reply to comment #3)
> can you follow the steps matti gave above? Specifically, create a new profile?

Windows Vista wouldn't allow me to start the profile tool which told me I had bigger problems... with Windows Vista... I never use IE but then I tested IE. IE8 _ALSO_ had problems starting.

I logged in as super user/admin and both IE and FF 3.6beta start fine. FF3.6beta felt much faster. So... I think this is a Vista problem for users without admin rights.

Here's the video showing the POSSIBLE culprit on the Windows side:
http://www.youtube.com/watch?v=kr9SA6fqzUI
(I'm not sure why users with no admin rights cannot use FF 3.5 or IE8 on their windows vista (WV) 64bit machines but the problems APPEAR to have started after WV installed KB915597 def 1.71.26.0 approx. two days ago)

I realize this bug was first posted long before I had this problem but the problems appear identical.

Same OS, 64bit, same behavior.

Comment 5

[pleabargain]

(In reply to comment #4)
CORRECTION: User did have admin rights! Going to test another user with admin rights.
> (In reply to comment #3)
> > can you follow the steps matti gave above? Specifically, create a new profile?
> 
> Windows Vista wouldn't allow me to start the profile tool which told me I had
> bigger problems... with Windows Vista... I never use IE but then I tested IE.
> IE8 _ALSO_ had problems starting.
> 
> I logged in as super user/admin and both IE and FF 3.6beta start fine.
> FF3.6beta felt much faster. So... I think this is a Vista problem for users
> without admin rights.
> 
> Here's the video showing the POSSIBLE culprit on the Windows side:
> http://www.youtube.com/watch?v=kr9SA6fqzUI
> (I'm not sure why users with no admin rights cannot use FF 3.5 or IE8 on their
> windows vista (WV) 64bit machines but the problems APPEAR to have started after
> WV installed KB915597 def 1.71.26.0 approx. two days ago)
> 
> I realize this bug was first posted long before I had this problem but the
> problems appear identical.
> 
> Same OS, 64bit, same behavior.

Comment 6

[Ralf Hauser]

see also Bug 537618

Comment 7

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 8

[Tyler Downer [He/Him]]

This bug has had the CLOSEME tag for several weeks and the date in the tag is
far gone. If the reporter can still see this issue, Please retest with Firefox
3.6.x or later and a new profile
(http://support.mozilla.com/kb/Managing+profiles). Then please remove the
closeme tag in the whiteboard, mark the bug against the proper version and
comment on the bug.