Application Errors - Firefox Crashing Kernelbase.dll Exception code: 0xe06d7363

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
critical
RESOLVED INCOMPLETE
9 years ago
8 years ago

People

(Reporter: April, Unassigned)

Tracking

({64bit, crash})

Trunk
x86_64
Windows 7
64bit, crash
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [has stack])

Attachments

(3 attachments)

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.2)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.4) Gecko/20091016 Firefox/3.5.4 GTB5 (.NET CLR 3.5.30729)

Faulting application name: firefox.exe, version: 1.9.1.3576, time stamp: 0x4ad8b0e7
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbdf
Exception code: 0xe06d7363


Fault bucket 1526417957, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 1.9.1.3576
P3: 4ad8b0e7
P4: KERNELBASE.dll
P5: 6.1.7600.16385
P6: 4a5bdbdf
P7: e06d7363
P8: 0000b727
P9: 
P10: 

Attached files:
C:\Users\april\AppData\Local\Temp\WER682D.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\april\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_ee939e349ac4015dd3c7b4796702c3d182aa7f_1a09b285

Analysis symbol: 
Rechecking for solution: 0
Report Id: e4ebfced-c832-11de-b707-001c26dd133f
Report Status: 0

Reproducible: Always

Steps to Reproduce:
1. Start Firefox
2. Restore Session
3. Crash
(Reporter)

Comment 2

9 years ago
Created attachment 409916 [details]
windbg output

windbg output

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.3a1pre) Gecko/20091103 Minefield/3.7a1pre GTB5 (.NET CLR 3.5.30729)

thanks
Do you get this in the Firefox safemode ?
http://support.mozilla.com/en-US/kb/Safe+Mode
(Reporter)

Comment 4

9 years ago
No it only happens when I restore the session, which doesn't occur in safe mode.
You can disable all addons in such a case.
(Reporter)

Comment 6

9 years ago
Additional information:

The addons that were not incompatible with Minefield that ended up enabled
were:
Adblock Plus
Google Toolbar 5.0.20090813W
Session Manager 0.6.6.2
Microsoft .NET Framework Assistant 1.1
^^ with only these enabled, it crashed consistently.

Environment:
Windows 7 64 Professional
I have 8gb of hardware ram and 4 is in use while firefox is running. CPU @ 5%
Firefox has 246 threads and is listed in resource monitor as 'not responding'

Reproducing it:
After restoring session, the app will stop responding while clicking through
tabs, scrolling through a loaded page, closing a tab, or opening a new tab -
just general use. Sometimes it crashes while just finishing loading the tabs.
It happens every time the session restores. I can not seem to get it to
reproduce without multiple tabs open.

Current Status:
I disabled everything but the Session Manager addon (in regular mode, not in
safe mode) and the crashing is still happening consistently. 

I will be uploading additional logs.
(Reporter)

Comment 7

9 years ago
Created attachment 409936 [details]
minefield output - no addons but session manager
(Reporter)

Comment 8

9 years ago
Created attachment 409937 [details]
Resource Monitor Screenshot during unresponsiveness

Updated

9 years ago
Keywords: 64bit, crash
Whiteboard: [has stack]
Version: unspecified → Trunk
Does this happen without google toolbar installed?
No reply, INCOMPLETE. Please retest with Firefox 3.6 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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