526476 - I lost a part of my email from a certain date [pop]

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[jolaine]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)
Build Identifier: 

All my e mails inbox and outbox disapeared suddenly from one day to another .
Only the  emails from a certain date before April .( all the emails in folders also ).

Reproducible: Always

Steps to Reproduce:
1.No it's was only once
2.
3.

Comment 1

[jolaine]

no additional comments at this stage

Comment 2

[Ludovic Hirlimann [:Usul]]

So did you try the trick from last time ?

What version of tb are you using.

Comment 3

[jolaine]

what do you mean by trick ?
my tb version is 2.0.0.03

Comment 4

[Ludovic Hirlimann [:Usul]]

Rebuilding the index on the folder that is missing messages.

Comment 5

[jolaine]

I REBUILT THE INBOX INDEX BUT WITHOUT RESULT ...
IN FACT I LET MY COMPUTER CLOSED DURING THREE WEEKS ; I OPENED IT IN AUGUST AND
ALL THE MESSAGES BEFORE JUNE DISAPEARED .

Comment 6

[[:Aureliano Buendía]]

Jolaine, what about your retention policy in Account Settings-->Disk space?

Comment 7

[jolaine]

HOW CAN I CHECK MY DISK SPACE ?

Comment 8

[Ludovic Hirlimann [:Usul]]

(In reply to comment #7)
> HOW CAN I CHECK MY DISK SPACE ?

Aureliano told you how to do it Tools -> Account Settings -> Disk Space , you just need to follow the menu and read.

Why are you using caps ? We are not doing support here, if you want some support please use our support channels -> http://www.getsatisfaction.com/mozilla_messaging ?

Comment 9

[[:Aureliano Buendía]]

dupe\similar of bug #511897

Comment 10

[Wayne Mery (:wsmwk)]

only two folders was affected, and you did not lose any address books?

xref bug 521821

Comment 11

[jolaine]

the incomin folders and outcoming were affected , no loose on address book at all .I rebuilt as I said my index but without any effects . may be it's the server ...
I don't know

Comment 12

[Ludovic Hirlimann [:Usul]]

Ok are you using pop , or imap ?

Comment 13

[jolaine]

I'm using pop

Comment 14

[jolaine]

does somebody have a solution to recover lost messages ?

Comment 15

[Ludovic Hirlimann [:Usul]]

Sorry working on a  release. If rebuilding indexs doesn't fix it. and that you are usig pop, you'll have to ask your email server administrator if he can recover the emails server side.

Comment 16

[Wayne Mery (:wsmwk)]

jolaine, although it may not be entirely consistent with the symptoms mentioned here the problem could be antivirus. please see http://kb.mozillazine.org/Disappearing_mail and report back results

Comment 17

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.