Closed Bug 526476 Opened 15 years ago Closed 15 years ago

I lost a part of my email from a certain date [pop]

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: jolaine, Unassigned)

Details

(Keywords: dataloss, Whiteboard: closeme 2010-01-15)

User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3) Build Identifier: All my e mails inbox and outbox disapeared suddenly from one day to another . Only the emails from a certain date before April .( all the emails in folders also ). Reproducible: Always Steps to Reproduce: 1.No it's was only once 2. 3.
no additional comments at this stage
So did you try the trick from last time ? What version of tb are you using.
what do you mean by trick ? my tb version is 2.0.0.03
Rebuilding the index on the folder that is missing messages.
I REBUILT THE INBOX INDEX BUT WITHOUT RESULT ... IN FACT I LET MY COMPUTER CLOSED DURING THREE WEEKS ; I OPENED IT IN AUGUST AND ALL THE MESSAGES BEFORE JUNE DISAPEARED .
Jolaine, what about your retention policy in Account Settings-->Disk space?
Keywords: dataloss
Version: unspecified → 2.0
HOW CAN I CHECK MY DISK SPACE ?
(In reply to comment #7) > HOW CAN I CHECK MY DISK SPACE ? Aureliano told you how to do it Tools -> Account Settings -> Disk Space , you just need to follow the menu and read. Why are you using caps ? We are not doing support here, if you want some support please use our support channels -> http://www.getsatisfaction.com/mozilla_messaging ?
dupe\similar of bug #511897
only two folders was affected, and you did not lose any address books? xref bug 521821
Severity: major → critical
Whiteboard: closeme 2009-11-20
the incomin folders and outcoming were affected , no loose on address book at all .I rebuilt as I said my index but without any effects . may be it's the server ... I don't know
Ok are you using pop , or imap ?
I'm using pop
Whiteboard: closeme 2009-11-20
does somebody have a solution to recover lost messages ?
Sorry working on a release. If rebuilding indexs doesn't fix it. and that you are usig pop, you'll have to ask your email server administrator if he can recover the emails server side.
jolaine, although it may not be entirely consistent with the symptoms mentioned here the problem could be antivirus. please see http://kb.mozillazine.org/Disappearing_mail and report back results
Summary: I lost a part of my email from a certain date → I lost a part of my email from a certain date [pop]
Whiteboard: closeme 2010-01-15
RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → INCOMPLETE
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