Left click menu problem [caused by ZoneAlarm Toolbar]

RESOLVED INCOMPLETE

Status

RESOLVED INCOMPLETE
9 years ago
3 years ago

People

(Reporter: kyoruk, Unassigned)

Tracking

Details

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; tr; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; tr; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729)

When I click left button of menu any where, for example a link or an image, menu appear. But, menu is sliding down and all menu items gone. That problem is shown only windows 7.
 

Reproducible: Always



Expected Results:  
Menu must be stable as other windows versions.
(Reporter)

Updated

9 years ago
Priority: -- → P2
Which menu are you talking about? I feel that you should run Firefox in Safe Mode (http://support.mozilla.com/kb/Safe+Mode) to test if any extension is causing this problem.
Priority: P2 → --
(Reporter)

Comment 2

9 years ago
I downloaded a new installation and install to an other location.
There is no problem. I think that problem depend on an extension.
Thanks for your help and quick reply.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → WORKSFORME
(Reporter)

Comment 3

9 years ago
I found the reason of that case.
ZoneAlarm Toolbar extension cause that problem.
Status: RESOLVED → VERIFIED
kyoruk, if you could send a mail to the author of the extension it would be great. That way it can be fixed. Thanks.
Component: Menus → Extension Compatibility
QA Contact: menus → extension.compatibility
Resolution: WORKSFORME → INVALID
Summary: Left click menu problem → Left click menu problem [caused by ZoneAlarm Toolbar]

Comment 5

9 years ago
A note: Zone Alarm Toolbar is actually Ask Toolbar (http://sp.ask.com/toolbar/install/web/ask/download.php). Given that it is bundled with other software and usually installed unintentionally I wouldn't expect a response to that mail. Still, send it through that form: http://about.ask.com/en/docs/about/customer_service.shtml

Bug 530446 is related, probably dozens of other bugs as well.

Comment 6

8 years ago
We're now tracking such bugs. This doesn't mean it's something we can fix, merely something we hope to be able to point vendors to so they can investigate. This is an automated message.
Status: VERIFIED → UNCONFIRMED
Component: Extension Compatibility → Checkpoint Zonealarm
Product: Firefox → Plugins
QA Contact: extension.compatibility → checkpoint-zonealarm
Resolution: INVALID → ---

Comment 7

8 years ago
I think that while Zone Alarm never came around distributing a newer version of Ask Toolbar their version is no longer compatible with any current Firefox version - WORKSFORME?

Comment 8

3 years ago
Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago3 years ago
Resolution: --- → INCOMPLETE
(Assignee)

Updated

3 years ago
Product: Plugins → Plugins Graveyard
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