52716 - Installer hangs during install - no files copied on RedHat 6.2

Status: VERIFIED FIXED

(SeaMonkey :: Installer, defect, P1)

Description

[pmock]

Build Date & Platform Bug Found:
 linux commercial seamonkey build 2000-091408-m18 installed on P200 RedHat 6.2

Overview Description:
 This problem maybe related to bug 46558 and 49482.
 I ran the Linux installer on my Linux box.  I changed the default install
directory to an existing directory and ran.  The installer got about 95 percent
then hung downloading/installing the file xpinstall engine.  I waited and
eventullay had to kill the operation.

 I have tried installing to a local user account on the machine and tried
installing to my default network directory.  In both cases, it failed to install.

 In desperation, I deleted and re-installed RedHat 6.2 from over the network but
received the same behavior.


Steps to Reproduce:
1) Download the installer file "netscape-i686-pc-linux.gnu-installer.tar.gz"
2) type gunzip *gz
3) type tar xfv *tar
4) type ./netscape-installer
5) Follow the install wizard instructions
   I changed my default destination directory to an existing directory that I
have write access.
   The progress appears and download starts.  It stops on the first download.

Actual Results:
 No install file are downloaded.  The installer hangs on the first download. I
have to kill the install process.

Expected Results:
 It should download all the necessary install file and continue running.

Additional Builds and Platforms Tested On:

Additional Information:
 I can download the netscape-i686-pc-linux-gnu.tar.gz file and uncompress the
file and run the commercial build this way.

Comment 1

[Samir Gehani]

Can't reproduce.  Can I see your machine?

Comment 2

[Jimmy Lee]

Changing Component to Installer since this is an Installer bug report.

Comment 3

[Samir Gehani]

Jimmy, Grace,
Can you confirm that you successfully installed this build specifically this 
morning?  Thanks.

Comment 4

[Samir Gehani]

Peter,
What host are you using?  Can you enable remote display access (or if running 
sshd let me know and I'll ssh in)?  Thanks.

Comment 5

[Jimmy Lee]

I successfully installed 2000-09-14-08-M18.  I ran a custom install.  I am on a 
Sun workstation remotely logged into a Linux machine.  I am able to launch the 
product without any known problems.

Comment 6

[Samir Gehani]

After working with Peter to isolate this a little more, we found that this is 
specific to his host (rubber-ducky).  Needs investigation.  After downloading 
xpcom.xpi the installer hangs when trying to flush the control connection.  
Working on a fix.

Comment 7

[Samir Gehani]

Fix in hand: open new connection for each .xpi.  Although this should solve the 
problem universally, I would like to investigate further why the control 
connection gets hosed after a download.  Anyways, this should get fixed for 
nsbeta3 as it will no doubt RH 6.2 users (developing on RH 6.1 and installer QA 
tests on RH 6.0, 6.1 I believe so we didn't see this).

Comment 8

[Samir Gehani]

Fix tested on RH 6.2 and regression tested on RH 6.1.  Awaiting review.

Comment 9

[Daniel Veditz [:dveditz]]

Fix approved nsbeta3+

Comment 10

[Samir Gehani]

Reviewed fix in hand (awaiting tree opening).

Comment 11

[Samir Gehani]

Fix checked in.

Peter,
I'd appreciate it if you could verify that tomorrow morning's builds work on 
your RH 6.2 distribution.

Comment 12

[pmock]

Sure Samir,
Changing qa assign to myself.

Comment 13

[pmock]

Update:
 Using today commercial linux build 2000-091506-m18 and 2000-091508-m18, I can
successfully perform a "typical" and "complete" install. BUT, these builds do
not successfully launch.

Also, during the installation of the typical install, I received one error
message during the installation of the "Personal Security Manager".  The error
message read, "error [-621] An installer module(.xpi) failed to install".  The
installer continued until the "Installation Complete" dialog appeared.

As a test, I downloaded the netscape-i686-pc-linux-gnu.tar.gz non-install file
and was able to successfully run the commercial build.

I spoke with Grace and she has experience this problem too.  
Leaving bug un-verified until we get a build that successfully installs and
runs.

Comment 14

[Daniel Veditz [:dveditz]]

So it sounds like *this* problem is fixed, but that you are now hitting at 
least one, maybe two different problem. Have bugs been filed for those?

Comment 15

[Samir Gehani]

Dan,
He is hitting only one problem: chrome registration of JARs fail.  That's bg 
52804.  

Comment 16

[pmock]

Verified as fixed using the linux commercial seamonkey build 2000-091806-m18.
Installer ran fine on typical and complete install option.  I can successfully
launch seamonkey after install.  NO error dialog.