KB article: Using the Troubleshooting Information page

VERIFIED FIXED

Status

support.mozilla.org
Knowledge Base Articles
P2
normal
VERIFIED FIXED
8 years ago
8 years ago

People

(Reporter: cilias, Assigned: cilias)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Assignee)

Description

8 years ago
This article is a reference to walk users through the info provided by the "Troubleshooting Information" (i.e. about:support) page in Firefox 3.6.
(Assignee)

Updated

8 years ago
Assignee: nobody → bmo2010

Comment 1

8 years ago
I didn't notice that this was assigned to you Chris. There's a draft up, replace whatever you want on it.

Comment 2

8 years ago
Um, draft _was_ up. Did it get deleted? It gave a timeout after I saved it, but that always happens.
(Assignee)

Comment 3

8 years ago
Yes, I deleted it. We've already someone stop contributing because his article bug was hijacked, and it's not a practice I want to condone.
(Assignee)

Comment 4

8 years ago
Okay, I think this is ready for review. I wanted to include the windows title bar in the screenshots, but it said "Beta 3".
Status: NEW → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → FIXED

Comment 5

8 years ago
Review notes:
* Parallelism, usage, and concision tweaks in the intro
* Made the Basics section lists, to match our Options window articles.
* Changed the link to ((Troubleshooting plugins)), since this article is presumably helping people troubleshoot.
* Fixed screenshot (extensions can change the title bar)
* Didn't change it, but "Linux clipboard" is not really a common term, AFAIK
* "Default positions" isn't something we use anywhere else, AFAIK
* We should change ((Cannot uninstall an add-on)) to use about:support to get extension IDs, also. I added a note about them.
* Added link to ((Resetting Preferences)), since that's the logical place to go for troubleshooting preference issues.

Don't know if you're ready to move this to the KB yet, but if you are either go for it and mark this VERIFIED or speak up and I will.
(Assignee)

Comment 6

8 years ago
Awesome, thanks. Moved to KB at:
Fri 20 of Nov, 2009 04:14 EST
Status: RESOLVED → VERIFIED
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