528256 - Firefox will not uninstall using the uninstall/install utility in WindowsVista Control Panel

Status: RESOLVED WORKSFORME

(Firefox :: Installer, defect)

Description

[apbrights]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5

Firefox won't uninstall.  I tried to uninstall Firefox in order to have a clean
reload of the program.  However, it will not uninstall using windows uninstall
utility in the Control Panel.



Reproducible: Always

Steps to Reproduce:
1.N/A
2.N/A
3.N/A
Actual Results:  
Program will not unintall using the windows uninstall/install program utility
in the Control Panel of Windows Vista.

Expected Results:  
Uninstall firefox 3.5.5

Comment 1

[Robert Strong (they/them - no direct email)]

What happens when you try?

Comment 2

[apbrights]

In control Panel--->prog&features-->Firefox uninstall a dialogbox opens asking for permission to continue and I click continue nothing happens.

Comment 3

[Robert Strong (they/them - no direct email)]

Can you attach the install.log in the installation directory and the uninstall.log in the installation directory's uninstall directory to this bug?

Comment 4

[apbrights]

Attachment: UnIntall Log

Here is uninstall log.

Comment 5

[apbrights]

Problem Sorted . It was due to Kaspersky Av Blocking the uninstall exe for firefox.

Comment 6

[Robert Strong (they/them - no direct email)]

Resolving->wfm per comment #5