Closed Bug 528341 Opened 12 years ago Closed 8 years ago

greensmoke.com -- faulty link to mirror script (period included at the end of link) causes 404'd downloads

Categories

(Web Compatibility :: Desktop, defect)

defect
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: u88484, Unassigned)

References

()

Details

Greensmoke.com suggests users download Firefox if having problems with the site but link to 404 page for 3.0.10.

They link to: http://www.mozilla.com/en-US/products/download.html?product=firefox-3.0.10&os=win&lang=en-US.

which redirects to: http://ftp.df.lth.se/mozilla/firefox/releases/3.0.10/win32/en-US./Firefox%20Setup%203.0.10.exe

The link is found on the bottom of the page after adding an item to the shopping basket.
I believe that's a correct link, but the script that picks a random mirror has a spurious period in that link (after the "en-US" part).

I guess that makes this a mozilla.org bug; reed can fix it if I kicked it to the wrong place...
Assignee: english-us → justdave
Component: English US → FTP: Mirrors
Product: Tech Evangelism → mozilla.org
QA Contact: english-us → mrz
Summary: Greensmoke.com suggests users download Firefox if having problems but link to 404 page for 3.0.10 → df.lth.se mirror link is wrong
Version: unspecified → other
There's no error in the script config, it's pointing at "/firefox/releases/3.0.10/win32/en-US/Firefox%20Setup%203.0.10.exe". Can't find any evidence of redirection causing problems on ftp.df.lth.se either.
Weird. One-time random problem, maybe?
Error on the originating site.

The link he pasted has the period on the end.  They included it in their href.  So the period is included in the locale code they pasted, and thus got substituted for the en-US in the URL.
I don't see a link with a period on the end anywhere. I see a link in comment 0, but I don't see where that link exists on the original site anywhere.

Kurt, can you fix the URL field to reflect the page where the faulty link exists?

Dave, thanks for the explanation. I'll kick this back to TE, then.
Assignee: justdave → english-us
Component: FTP: Mirrors → English US
Product: mozilla.org → Tech Evangelism
QA Contact: mrz → english-us
Summary: df.lth.se mirror link is wrong → greensmoke.com -- faulty link to mirror script (period included at the end of link) causes 404'd downloads
Version: other → unspecified
(In reply to comment #4)
> Error on the originating site.
> 
> The link he pasted has the period on the end.

Although, uh, since that's obviously not a proper character for a locale code, shouldn't the mirroring script be smart enough to strip that out? :-p
I don't know how long that link will last or if it will even work for anybody else because I think it relies on a cookie.  But look in the center underneath the apply changes and place order now buttons.  The following paragraph has the link:

"If you are using Internet Explorer 7 or 8 and are having problems completing a payment for an order, please try using the Firefox Browser. You can download it here. In Firefox, you will not need to place a new order since your order is saved. Simply login on the home page as a customer and click your pending order and click complete payment."

If the link I provided in the bug URL field doesn't work then:

1) Go to greensmoke.com
2) Select the "Green Smoke Starter Kits" image under 'Categories' on the left sidebar
3) Scroll down the page a little and select any of the 'add to cart' links
4) Look for above paragraph in the same place as aforementioned
Ah, *that's* how to get to it. You're right, the cart is cookie-based and won't work, but the alternate STR in comment 7 do show it.
They should be linking to www.getfirefox.com or www.mozilla.com/firefox or similar anyway. Hardcoding an old version of a branch that won't live that much longer is bad juju.
They are still linking to 3.0.11 and have the bad URL.
What URL do you see that on Kurt ? Do you need to be using something other than Firefox ?
(In reply to comment #11)
> What URL do you see that on Kurt ? Do you need to be using something other than
> Firefox ?

STR:
1) http://greensmoke.com/catalog/starter-kits/triple-zero-kit/prod_156.html?notice=1
2) Click add to cart
3) Scroll down and look for the following paragraph
"If you are using Internet Explorer 7 or 8 and are having problems completing a payment for an order, please try using the Firefox Browser. You can download it here. ..."
4) Click 'download it here.'

Link URL is http://www.mozilla.com/en-US/products/download.html?product=firefox-3.0.10&os=win&lang=en-US. (with the period)

So you get a broken page that isn't found but even if it was, they are trying to link to Firefox 3.0.10
Thanks. I submitted a 'Technical' ticket with them to use 'http://www.mozilla.com/en-US/' instead. In retrospect leaving off the en-US would have been a good idea.
no message this is fixed.
Assignee: english-us → nobody
Status: NEW → RESOLVED
Closed: 8 years ago
Component: English US → Desktop
Resolution: --- → FIXED
Product: Tech Evangelism → Web Compatibility
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