528754 - ribblecycles.co.uk bikebuilder doesn't work

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Philip J. Smith]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1.5) Gecko/20091105 Fedora/3.5.5-1.fc11 Firefox/3.5.5
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1.5) Gecko/20091105 Fedora/3.5.5-1.fc11 Firefox/3.5.5

http://www.ribblecycles.co.uk/BikeBuilder.asp#
the bikebuilder at ribblecycles.co.uk
doesn't work
Same for http://www.ribblecycles.co.uk/SpecialEditionBikes.asp
Works for IE.

Reproducible: Always

Steps to Reproduce:
1. visit http://www.ribblecycles.co.uk/BikeBuilder.asp#
2. click on green "start building your bike"
3. visit http://www.ribblecycles.co.uk/SpecialEditionBikes.asp
Actual Results:  
Bike builder doesn't start.
Special edition bikes are not displayed.

Expected Results:  
Should start an interactive bikebuilder app.
Suhould see special edition bikes.

Apparently works with IE.
Used to work with Firefox on Linux.
Now doesn't work with Firefox/Konqueror/Opera on Fedora 11 Linux.

Apparently doesn't work with Firefox on Mac:
http://weightweenies.starbike.com/forum/viewtopic.php?f=14&t=62417

Guessing it's a non-standard page problem or browser detection problem.

See also:

http://support.mozilla.com/tiki-view_forum_thread.php?locale=da&comments_parentId=364837&forumId=1

Comment 1

[Philip J. Smith]

Ribble seem to have fixed it as tested on 14 Dec 2009.

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.