529484 - Part way through an embedded video, the video continues but the sound cuts out.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[natecomerford]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2b3) Gecko/20091115 Firefox/3.6b3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2b3) Gecko/20091115 Firefox/3.6b3

On ESPN and also confirmed on the Mozilla site with built in video, I will be watching a built in video and almost half way through the file, the sound cuts out. I need to full refresh the page and then start the video again for the sound to come back on. However, the sound cuts out at exactly the same spot even after refresh. I haven't done anything specific and haven't noticed this before today. It happened with 3.6b2 and then I just upgraded to b3 and it's still happening. 

Reproducible: Always

Steps to Reproduce:
1. Find an embedded video.
2. Play the video until the sound cuts out
3.
Actual Results:  
The same thing happened as described in the summery. I am not exactly sure as to why this is happening. My system sound works fine it's just when watching videos in Firefox.

Expected Results:  
The video should have continued playing the sound all the way through.

Comment 1

[natecomerford]

When skipping forward through the video, the sound will continue to play. It only happens when the video is played all the way through.

Comment 2

[natecomerford]

Also, it is with a Flash video. I have not updated my Flash anytime recently.

Comment 3

[Tyler Downer [He/Him]]

Please install firefox 3.6.2, and then install flash 10.0 r45 or alter, and test again. It's important to have all the most up-to-date software before testing.

Comment 4

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 5

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.