530267 - add htaccess redirect for Weave help URL

Status: VERIFIED FIXED

(support.mozilla.org :: Knowledge Base Software, task)

Description

[Paul Craciunoiu [:paulc]]

I have Weave installed on my machine and was curious about the help for it. So I clicked and was directed to a 404 on SUMO.

Original URL:
http://support.mozilla.com/1/firefox/3.5.5/Linux/en-US/prefs-weave/

STR:
1. Open Firefox Preferences
2. Go to Services tab
3. Click on Help

AR: 404
Expected: Maybe article regarding help with Weave? Certainly not 404 :)

Comment 1

[Chris Ilias [:cilias]]

I think mconnor works on Weave now. Maybe he can shed some light on this. (CCing him)
Is that link supposed to go to support.mozilla.com?

Comment 2

[David Tenser [:djst]]

Odd way of finding out that we need to create a support article for Weave. In any case, it sure sounds like we need to set up .htaccess rules for this and create an article.

Dan: any advice on what type of article would be suitable here? It looks like this should be an extension to the Options window article (http://support.mozilla.com/en-US/kb/Options+window), meaning it should document the available preferences in the Services panel. We should also create a tutorial for how to actually use Weave.

Let's make this bug the .htaccess bug, and then file two bugs for the articles:
1. "Options Window - Services panel"
2. "How to synchronize your bookmarks between different computers" (or something along those lines)

For article #1, we probably shouldn't link to it from the main "Options Window" article until Weave is actually integrated into Firefox itself. I am not sure when that's supposed to happen but a reasonable guess would be 3.7.

Comment 3

[[:Cww]]

I think the title for the second one should mention weave so people searching see that word right away.  "How to synchronize your bookmarks and settings between computers with Weave."

Comment 4

[David Tenser [:djst]]

Right now I agree, but once it's integrated into Firefox itself, I doubt they will include sub-branding in the product. We could then just make sure weave is a keyword.

Comment 5

[Mike Connor [:mconnor]]

Oops, yeah... I added a help topic because the prefwindow binding is buggy for size calcs without it, meant to file a bug.

We'll be renaming the panel to "Sync" for 1.0 and 1.1

Branding is an open question still, I wouldn't make any assumptions here.

Comment 7

[Chris Ilias [:cilias]]

Why don't we just make the help-topic point to a tutorial on using Weave?

Comment 8

[Chris Ilias [:cilias]]

We already have <https://support.mozilla.com/en-US/kb/Using+the+same+bookmarks+and+settings+on+multiple+computers>, but it gets very little traffic. Maybe a rename will do it good. I'll check our search stats.

Comment 9

[Paul Craciunoiu [:paulc]]

Chris: any update on this?

Comment 10

[James Socol [:jsocol, :james]]

Will need the destination URL before I can do this. Chris?

Comment 11

[James Socol [:jsocol, :james]]

Is [1] the correct destination?

[1] https://support.mozilla.com/en-US/kb/How+to+synchronize+your+bookmarks+and+settings+between+computers?bl=n

Comment 12

[Chris Ilias [:cilias]]

Cheng, Matthew:
I would still prefer to point this help-topic link to "How to synchronize your bookmarks and settings between computers" rather than create a separate article. Do you agree?

Both are in need of review:
"How to synchronize your bookmarks and settings between computers" - Bug 536515
"Options window - Sync panel" - Bug 536236

Comment 13

[[:Cww]]

Let's do it.  It's a really low-risk fix to change this in the future.

Comment 14

[Chris Ilias [:cilias]]

Okay, so it should be:
RewriteRule ^1/([\-a-zA-Z]+)/([\.0-9ab]+(?:pre)?)/([\-_a-zA-Z0-9]+)/([\-a-zA-Z]+)/prefs-weave\/$ /$4/kb/How+to+synchronize+your+bookmarks+and+settings+between+computers?style_mode=inproduct&as=u [R,NE] 


Now, I just need someone to review the article. :-)

Comment 15

[James Socol [:jsocol, :james]]

Attachment: add rule to htaccess.dist

Like it says on the can...

Comment 16

[James Socol [:jsocol, :james]]

r59641

Comment 17

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED:

http://support-stage.mozilla.org/1/firefox/3.5.5/Linux/en-US/prefs-weave/

GET /1/firefox/3.5.5/Linux/en-US/prefs-weave/ HTTP/1.1
Host: support-stage.mozilla.org
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-us,en;q=0.5
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive: 300
Connection: keep-alive
Cookie: __unam=f7237fc-12497228ee4-235e02de-87; s_vsn_mozillapreviewaddonsorg_1=9608479884833; s_vsn_mozillaaddonsorg_1=6338796198451; __utma=150903082.40411066.1260828989.1260895045.1263265502.4; __utmz=150903082.1260892388.2.2.utmccn=(referral)|utmcsr=facebook.com|utmcct=/home.php|utmcmd=referral; dloadday=63.245.220.240.1262799558387496; s_cc=true; s_sq=%5B%5BB%5D%5D; SUMOloggedin=true
Authorization: Basic c3VwcG9ydDpzdGFnZQ==

HTTP/1.x 302 Found
Date: Tue, 12 Jan 2010 19:37:54 GMT
Server: Apache/2.2.3 (Red Hat)
Location: https://support-stage.mozilla.org/1/firefox/3.5.5/Linux/en-US/prefs-weave/
Content-Length: 349
Keep-Alive: timeout=5, max=999
Connection: Keep-Alive
Content-Type: text/html; charset=iso-8859-1
----------------------------------------------------------
https://support-stage.mozilla.org/1/firefox/3.5.5/Linux/en-US/prefs-weave/

Vishal, please add this to your redirect test script; thanks!

Comment 18

[Stephen Donner [:stephend] Not actively reading bugmail]

My paste got truncated :-(

It redirects to https://support-stage.mozilla.org/en-US/kb/How+to+synchronize+your+bookmarks+and+settings+between+computers?style_mode=inproduct&as=u properly.

Comment 19

[James Socol [:jsocol, :james]]

Reopening to commit to branches/1.5.1_temp. Will re-resolve after patches are committed.

Comment 20

[James Socol [:jsocol, :james]]

On branch, r62427.

Comment 21

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED:

http://support-stage.mozilla.org/1/firefox/3.5.5/Linux/en-US/prefs-weave/ and http://support-stage.mozilla.org/1/firefox/3.5.5/Darwin/de/prefs-weave/redirects to http://support-stage.mozilla.com/en-US/kb/How+to+synchronize+your+bookmarks+and+settings+between+computers?style_mode=inproduct&as=u

Comment 22

[David Tenser [:djst]]

Nit: http://support-stage.mozilla.org/1/firefox/3.5.5/Darwin/de/prefs-weave/ redirects to http://support-stage.mozilla.com/de/kb/How+to+synchronize+your+bookmarks+and+settings+between+computers?style_mode=inproduct&as=u, but that's exactly what we want here. I concur with the Verified status!

Comment 23

[Stephen Donner [:stephend] Not actively reading bugmail]

Heh; uber-nit, indeed.  I should also have mentioned that the regex seems pretty forgiving; that is, if I enter:

http://support-stage.mozilla.org/1/firefox/3.5.5/ohyesIdid/de/prefs-weave/

it still redirects (but that's what we want, no?)