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last update to Firefox browser made yahoo email attachments fail




8 years ago
8 years ago


(Reporter: Gary Bernier, Unassigned)


3.5 Branch
Windows XP

Firefox Tracking Flags

(Not tracked)




8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729)

 An internal error occurred when attempting to attach the file. (2457KB)
is the message generated when trying to attach a photo.
Yahoo suggested to try another browser so I tried Yahoo email using Internet Explorer and the same file attached with no problem.  Firefox worked fine before the latest update.

Reproducible: Always

Steps to Reproduce:
1.click attach  (new message open)
2.select photo
3.click open
4.grinds away and then fails
Actual Results:  
Failure message appears
An internal error occurred when attempting to attach the file. (2457KB)

Expected Results:  
attached photo file and show a check mark indicating attached

sign on and try it yourself  Yahoo mail account is free to sign up

Without the attach feature email is useless to us


8 years ago
Version: unspecified → 3.5 Branch

Comment 1

8 years ago
Which method are you using to attach the image? Are you getting the OS file selection window, using drag and drop, or some other Yahoo mail upload utility? (http://help.yahoo.com/tutorials/cg/mail/cg_compose4.html). What extensions do you have installed? Does it work in safe mode? http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

8 years ago
I use Yahoo.ca Mail.
When I click on attach a box comes up with this title
Select File(s) to upload by ca.mg3.mail.yahoo.com

I click on the file to select it then click OPEN

the box closes and at the bottom of the email a small box open to show progress of the upload. 

It grinds away for a while then gives the failure message.

When following the same procedure using Internet Explorer it works fine!

Attachments now on Firefox are

Add Bookmark Here 3.5.20090920
AVG Safe Search
Currency Converter  1.5
Java Quick Start  1.0
Microsoft.net framework assistant 1.1

Comment 3

8 years ago
Does the issue still happen in safe mode? http://support.mozilla.com/en-US/kb/Safe+Mode. Trying to make sure it is a FF issue and not an extension issue.

I tried it with 3.5.5 and didn't have an issue.

Comment 4

8 years ago
I have the same problem. I'm using Firefox 3.5.5 on a Vista Home Premium System. I was able to attach files 700KB below. Anything above 700KB returns this message -- "Ouch…there's a problem attaching picture.bmp. (894KB)". When using IE8, the file attached without any problems.

Comment 5

8 years ago
Users reports issue resolved (via email). 

@burubudur17@yahoo.com.ph - if you are experiencing the issue, please try to upload in Safe Mode (http://support.mozilla.com/en-US/kb/Safe+Mode). If that works, you likely have an extension issue - see http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes..
Last Resolved: 8 years ago
Resolution: --- → FIXED
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