531375 - Firefox Freezes When I Goto Addons, Addons Don't Work

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Midna]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2b4) Gecko/20091124 Firefox/3.6b4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2b4) Gecko/20091124 Firefox/3.6b4

When I goto Tools> Add-ons, Firefox freezes and it has the yellow bar that says restart Firefox, but I can't click it because it's froze. I have to Ctrl+Alt+Delete andclose Firefox that way.

Reproducible: Always

Comment 1

[Ria Klaassen (not reading all bugmail)]

Does this also happen in safe-mode / with a new profile?

http://support.mozilla.com/en-US/kb/Safe+Mode
http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Comment 2

[Midna]

No. After I had tried it in Safe Mode, It sems to work for now in normal mode. But everytime I restart and goto the Add-ons place in Firefox, the yellow bar is still there that says to restart Firefox. Does it everytime and it only appears to be in the add-on window. None of my add-ons work sinc eI've updated to beta 4.

Comment 3

[Ria Klaassen (not reading all bugmail)]

So you don't see this problem in safe-mode? In that case it could be caused by an extension. Please read http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes

Comment 4

[ykz]

I sort of have this problem where none of my addons or themes show up but they are working inside firefox, I just cant' see them in the addons page.

Comment 5

[Tim (fmdeveloper)]

Reporter -> Are you still experiencing this issue with the latest release?

Comment 6

[Tim (fmdeveloper)]

Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question