531614 - can't log into zazzle

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Mike Savad]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 GTB5 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 GTB5 (.NET CLR 3.5.30729)

when i log into zazzle it won't let me past the first page unless i erase all my cookies first. then i can get in. however if i try to log in again it won't let me until i erase them again. also i can't download the 3.6 beta, the download link isn't there. it just shows the version i have and shows that persona thing.

Reproducible: Always

Steps to Reproduce:
1.log into zazzle
2.find out you can't
3.erase cookies

Comment 1

[Tim (fmdeveloper)]

Not seeing the issue on Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 GTB5 (.NET CLR 3.5.30729) ID:20091102152451

Does the issue still occur for you in safe mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new profile? http://support.mozilla.com/en-US/kb/Managing+profiles?s=profile

Comment 2

[Mike Savad]

ok, in safemode everything checked, it doesn't worked. it did work with a new profile, but i don't want to reinstall all the settings and pluggins again. is there a way to reset something based on this? is there anything in particular that is being reset in relationship to cookies?

Comment 3

[Tim (fmdeveloper)]

Since it works in safe mode and with a fresh file the issue is likely an issue with an extension. See http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes for some troubleshooting steps. If you need additional assistance the best place to get that help is http://support.mozilla.com/en-US/kb/.