531854 - Printing page to "Microsoft XPS Document Writer" hangs Firefox

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Scott Perry]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2b4) Gecko/20091124 Firefox/3.6b4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2b4) Gecko/20091124 Firefox/3.6b4

I attempted to print a page to "Microsoft XPS Document Writer" (one of the two printer choices given in the dialog box).  Once I clicked OK to start the printing, I got a dialog box:


Printing (Not Responding)  [x]

Title:  Join our exciting new club
Progress: Preparing...	[Cancel]

I had two Firefox windows open; both showed as "Not Responding".  Microsoft generated the details when I tried closing the dialog box (see Additional Information).



Reproducible: Didn't try

Steps to Reproduce:
1. Go to a web page
2. Click File->Print
3. Choose "Microsoft XPS Document Writer", click OK
Actual Results:  
Firefox hung.

Expected Results:  
The page should have been sent to Microsoft XPS Document Writer for printing, or an error.



Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:	AppHangXProcB1
  Application Name:	firefox.exe
  Application Version:	1.9.2.3615
  Application Timestamp:	4b0cd916
  Hang Signature:	5708
  Hang Type:	128
  Waiting on Application Name:	splwow64.exe
  Waiting on Application Version:	0.0.0.0
  OS Version:	6.1.7600.2.0.0.256.48
  Locale ID:	1033
  Additional Hang Signature 1:	57087a8539c28de7d19314e4d7317bb3
  Additional Hang Signature 2:	d660
  Additional Hang Signature 3:	d660bee56f4576f5f7e1b6bead6ff8ee
  Additional Hang Signature 4:	5708
  Additional Hang Signature 5:	57087a8539c28de7d19314e4d7317bb3
  Additional Hang Signature 6:	d660
  Additional Hang Signature 7:	d660bee56f4576f5f7e1b6bead6ff8ee

Comment 1

[Scott Perry]

[1] After reporting this, I tried to reproduce by printing the page I was at at bugzilla.mozilla.org, and was able to reproduce the problem.

[2] The first time this happened, I let the computer run for about an hour, with no response (e.g. it wasn't a temporary 'Not Responding').

[3] This is on 64-bit Windows 7, a nearly fresh install.

Comment 2

[Scott Perry]

After using the computer further, I noticed that there were two "Save As..." dialog boxes open.  Apparently, these were being displayed under the Firefox window, where they could not be seen.  When I tried again to reproduce the issue, the dialog box properly displays over the Firefox window.

So the issues are [1] whether Firefox or Microsoft caused the "Save As..." dialog window to appear behind the Firefox window, and [2] if a Microsoft issue, whether this is worth dealing with (e.g. you Firefox is unusable until the user discovers the "Save As..." dialog box).

Comment 3

[Alex]

I think it's a bug with the XPS writer, it can happen with other applications as well.

Comment 4

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 5

[Scott Perry]

Closing, unable to reproduce with 3.6.12.