532253 - firefox keeps crashing while attemping to use zoom/scroll on the above website.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[bungle666]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729)

when using the scroll feature after using zoom, firefox crashes and closes. i have tried the same website in IE on the same computer and this doesnt happen, so i assume its a firefox based issue.

Reproducible: Always

Comment 1

[Matthias Versen [:Matti]]

https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[bungle666]

the crash reporter fails everytime i use it!! however i will post the details here from a copy/past if thats ok??!!

Comment 3

[bungle666]

edit too add, wont let me copy/paste, and i got the usuall message "there was an error sending your report" so im stuck now!!

Comment 4

[bungle666]

Add-ons: {097d3191-e6fa-4728-9826-b533d755359d}:0.7.10,{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}:0.9.85,{0545b830-f0aa-4d7e-8820-50a4629a56fe}:4.0,{c50ca3c4-5656-43c2-a061-13e717f73fc8}:3.0.8,{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}:6.0.14,{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}:6.0.15,[e-mail]:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.1,{B13721C7-F507-4982-B2E5-502A71474FED}:3.3.0.3971,{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}:20091028,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.5
BuildID: 20091102152451
CrashTime: 1259724879
Email: [e-mail]
InstallTime: 1257637488
ProductName: Firefox
SecondsSinceLastCrash: 363
StartupTime: 1259724596
Theme: classic/1.0
Throttleable: 1
URL: http://wtp2.appspot.com/wheresthepath.htm
Vendor: Mozilla
Version: 3.5.5

This report also contains technical information about the state of the application when it crashed.

bingo, there it is!!

Comment 5

[Matthias Versen [:Matti]]

I'm sorry but the technical details don't help, we need the crash ID or a stack trace from Windbg

Comment 6

[Tim (fmdeveloper)]

Can you check your pending cash reports folder and attach. These are located in %appdata%\Mozilla\Firefox\Crash Reports\pending. If you can locate, create a zip and attach to the bug.

Comment 7

[bungle666]

tim i would but i cant find the above folder!!

Comment 8

[bungle666]

Attachment: pending crash reports......

Comment 9

[bungle666]

right i have found them and uploaded them!! sorry guys im not too good with the technical stuff!! LOL i just zipped the WHOLE of the pending folder and uploaded it!!

Comment 10

[Tim (fmdeveloper)]

I am looking to find guidance on how to manually process these. Can you type about:crashes (http://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_the_most_accurate_help_with_your_Firefox_crash) in the address bar and click on one of the crash ids do you get a message about throttling or that it is being submitted?

Comment 11

[bungle666]

when i click them NOTHING happens!! i get a spinny working thing that stops and then nothing happens!! the screen just stays the same!!

Comment 12

[bungle666]

if i right click them and open in a new window i get a message about throttling??!!

HTH

Comment 13

[bungle666]

if i right click them and open in a new window i get a message about throttling??!!

HTH

Comment 14

[Tim (fmdeveloper)]

All of the dump files (dmp) have 0 data. Looking at my pending folder I also have 1 pending that is empty. If I try and manually submit I also get the throttling url and never does anything when I click on the crash ID (which per the docs it should manually submit).

Can you create a new empty profile and see if you still get the crash? http://support.mozilla.com/en-US/kb/Managing+profiles?s=profile

I am not getting a crash on 3.5.5 on XP SP3

Comment 15

[bungle666]

created a new profile and it crashed within a minuite on wheres the path....

and as per it wouldnt let me send a crsh report!!

doing my head in now this, so much so im on the point of going back to IE........

Comment 16

[Tim (fmdeveloper)]

If you are willing to give it a go this link would enable you to get a stacktrace outside of the crash reporter. https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg

Comment 17

[bungle666]

ill give it a go tim, im not the best when it comes to software related stuff with computers!! LOL

Comment 18

[bungle666]

**** forgot about this!! ill get a stack soon and post it up here!! sorry guys ive just been so busy recently!!

B..

Comment 19

[Tim (fmdeveloper)]

Reporter -> if you get a chance to get a stacktrace on this please post back here and we can reopen this bug.

Comment 20

[bungle666]

hmmmmmmmmmm a very strange one this. after the lack of stacktrace action due to my ineptitude with a computer i left alone and assumed it would get picked up on somewhere else.

my computer gave up the ghost COMPLETELY a few days ago, i have changed NO hardware (except the HD) and re-installed a slightly different version of XP (XP PRO) this time. and the fault with firefox is well errrrrrrrr gone!! i can now access wheres the path with no problems and all is ok!!

so i guess it was a problem with something else in my software environment somewhere!!

CASE RESOLVED!!

thanks for all the help guys.

B..

Comment 21

[Tim (fmdeveloper)]

Glad the issue has been resolved for you.

Resolved Fixed is only used when a verified code change resolves the issue. Changing to resolved WFM. (https://developer.mozilla.org/En/What_to_do_and_what_not_to_do_in_Bugzilla)