532398 - thunderbird take a long time to start

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Emmanuel Brochu]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; fr; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5
Build Identifier: 3.0RC2

When I try to open it (first time), the process starts but nothing appears. It takes about 30 seconds before the window "Import" appears. When I click on "Do not import anything" and OK, it takes another 30 seconds before the main window appears.

Reproducible: Always

Steps to Reproduce:
1. Install application
2. Start application




Everything happens when I open the application from the installation and not resolved even by restarting the application.

When i restarted the application, i received this message.

"Thunderbird is already running but not responding. To open a new window, you must first stop the existing Thunderbird or restart your system."

System configuration:
HP Workstation xw4600
Intel Core 2 DUO E6400
2 Go RAM
Windows XP SP3 with all updates (French OS)
I installed the following programs:
- Microsoft Office 2007 Enterprise
- Mozilla Firefox 3.5.5

Comment 1

[Ludovic Hirlimann [:Usul]]

Do you notice the same issue if you replace Thunderbird by Firefox ?

Comment 3

[Wayne Mery (:wsmwk)]

this sounds more serious than just startup performance.
is it want to import from outlook?

please be more specific with your "Steps to Reproduce:" and list exactly what you see on the screen, and what actions you do.

Comment 4

[Emmanuel Brochu]

When I open the application for the first time it may take about 1 minute before the import window opens. Personally, I choose not to import and that "Next". After clicking "Next", it takes another minute before the main window appears.

Outlook is installed on my computer, I uninstall and the problem still continues. I also installed Thunderbird into a VMware virtual machine (Windows XP) on my server virtualization and the problem still exists. On this virtual machine, only Windows XP is installed and the updates and the. NET framework 3.5 SP1.

after the initial startup and shutdown of the application when I open it for the 2nd or 3rd or 4th (etc. ..) Once the application is still about 1 minute to open. The process thunderbird.exe appears in the Windows Task Manager but takes no CPU power and takes approximately 8MB of memory.

Comment 5

[Wayne Mery (:wsmwk)]

A you using master password?  (tools > options > passwords)

magnitude of startup time does not seem similar to bug 527592, so unduping

Comment 6

[Emmanuel Brochu]

NO. This append when i started the application for the first time !!

Comment 7

[juerg]

Startup of Thunderbird 3 consumes more than 300 CPU - seconds, even with no options set. The initial connection to the remote mail server is working very slow (timing problem?) And other reason might be that sometimes the java engine is started externally. Additionally about 200MBytes are read during this phase (2.5 from the network. <-- why - > communication overhead ?)

The product is currently close to be unusable on XP.

Comment 8

[Wayne Mery (:wsmwk)]

is it any faster when starting in safe mode?
 http://kb.mozillazine.org/Safe_mode

Comment 9

[Wayne Mery (:wsmwk)]

(In reply to comment #8)
> is it any faster when starting in safe mode?
>  http://kb.mozillazine.org/Safe_mode

what antivirus software do you run?

and also, please state how much memory is being used at the end of startup.

Comment 10

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.

Comment 11

[juerg]

I noticed that the main cause for the slow down was, an irrational large amount (around 700) of reloaded (old) messages after the upgrade. They were marked as new. I deleted them. So the slow down is no longer a show stopper for my case. But in business envs., 700 new messages occur very often, e.g. after a week of vacation. So there is a problem, but not for the low level user.