532550 - Facebook and Yahoo Mail Crashing

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Justin]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5

Almost everytime I use Facebook's inbox to compose a message it crashes at least once.

When I'm uploading new photos, Firefox crashes either at the uploading stage or when I tag new photos.

About every 10th time I use Yahoo Mail, I get a crash when composing a message.

Problems don't persist when I use IE (which I hate using).

Reproducible: Always

Steps to Reproduce:
1.Composing a message in Facebook's Inbox.
2.Creating a photo album or tagging/editing photos.
3.Composing an email in Yahoo Mail.
Actual Results:  
Firefox freezes, crashes, then restores. Asks to report problem, but when I do it comes back and says there was an error reporting the problem.

Expected Results:  
Not crashed in the first place.

Comment 1

[Matthias Versen [:Matti]]

Freeze or crash ?
If you mean crash read https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
and for a freeze try http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

[Justin]

I get freezes always when tagging photos in the editing portion of the photos in Facebook. If I click too many times, there's a crash. 

I get crashes all the time in Facebook's Compose Message option.

I get frequent crashes in Yahoo Mail compose email option.

I get freezes/lack of sending in Facebook's chat option.

When the stacktrace comes up, I try and report the problem ALWAYS. But it never goes through as it says "There was an error when reporting your problem."

Hope that helps.

Comment 3

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 4 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.

Comment 5

[Linda]

FF began crashing for me this afternoon every single time I tried to open Yahoo Mail.  It worked fine for the first 18 hours after upgrading to FF 7.0.  My!Yahoo page loads fine, but as soon as I try to click on the Mail it crashes,even in safe mode and even with a new profile.  Linda

Comment 6

[Linda]

(In reply to Linda from comment #5)
> FF began crashing for me this afternoon every single time I tried to open
> Yahoo Mail.  It worked fine for the first 18 hours after upgrading to FF
> 7.0.  My!Yahoo page loads fine, but as soon as I try to click on the Mail it
> crashes,even in safe mode and even with a new profile.  Linda

I was later able to "fix" this by clearing both the cache and cookies (so the ones for Yahoo were re-saved) and then rebooting.