533105 - "Lines: 1-144Lines: 1-165" page when trying to remove 'out of date' warning

Status: RESOLVED INCOMPLETE

(support.mozilla.org :: Knowledge Base Software, task)

Description

[Chris Ilias [:cilias]]

1. Go to <https://support.mozilla.com/sl/kb/All+Knowledge+Base+articles>.

2. Click on the yellow "treba posodobiti" (which should point to https://support.mozilla.com/sl/kb/*Bli%C5%BEnjice+za+tipkovnico )

3. Click on "View changes and update currently viewed language version" (which should point to https://support.mozilla.com/tiki-editpage.php?locale=sl&page=*Bli%C5%BEnjice%20za%20tipkovnico&source_page=*Keyboard%20shortcuts&oldver=1&newver=52&diff_style=inlinediff-full )

The resulting page simply says "Lines: 1-144Lines: 1-165". It should load the article editor, with a diff showing how the English article changed.

I'll keep an eye out for any other instances of this.

Comment 1

[Paul Craciunoiu [:paulc]]

Locally, I get this:
"Lines: 1-144Lines: 1-165
Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/trunk/webroot/lib/diff/Diff.php on line 532"
Looks like a perf issue.

Comment 2

[James Socol [:jsocol, :james]]

Paul, if you run it several times, does it always time out in lib/diff/Diff.php, or does it move around?

Comment 3

[Paul Craciunoiu [:paulc]]

If I comment out the specific loop in Diff.php, it moves around to initlib.php

Comment 4

[Bogdancev]

Hello.
I also have the same problem on "Keyboard shortcuts" article.
Here is a link to discussion: 
https://support.mozilla.com/en-US/forum/3/509226#threadId528183

Comment 5

[Paul Craciunoiu [:paulc]]

LPH: got any insight here? Know of any similar bug that other tiki installs experienced in the past, or if upgrading will fix this?

Comment 6

[Louis-Philippe Huberdeau]

Perhaps running a profiler would help? I never experienced performance issues on that specific page.

Also, please don't flag as tiki_bug unless there is a patch.

Comment 7

[Kadir Topal [:atopal]]

There is the same problem here: https://support.mozilla.com/hr/kb/Kratice+tipkovnice

Do we have any more insight about the issue by now?

Comment 8

[James Socol [:jsocol, :james]]

(In reply to comment #7)
> Do we have any more insight about the issue by now?

"It's slow."

All of these issues (including bug 532498 and bug 549961) essentially boil down to "things take too long to execute." The problems are relatively pandemic--running a profiler basically says everything is slow and there are rarely single pain points.