533257 - On my (Imap) account -> server opiton I selected "Search for new mail messages every 3 min" but it doesn't work

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Giuseppe Tino]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; it; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; it; rv:1.9.1.5) Gecko/20091130 Thunderbird/3.0

From the server option of my IMAP account I selected the checkbox search for new email messages every 3 minutes but it doesn't works.
Sometime I leave on my PC with thunderbird for hours and tb doesn't advice me of new mails automatically, then when I select a mail folder, tb contacts the mail server and download messages with a timestamp of many hours before.

Reproducible: Always

Steps to Reproduce:
1. Open tb
2. Leave tb opened for some hour without use it (don't select the tb mail folders)
3. After some hours go to tb and select a mail folder or manually download new messages
4. Tb download new messages that arrived on your email server many hours ago (so it doesn't downloaded automatically your mail every 3 minutes)



I'm using the extension "minimizeToTray 1.5" (GUID:{3502a070-ea2f-11dd-ba2f-0800200c9a66}). Could be it that "freeze" tb when it is reduced to the taskbar?

Comment 1

[Ludovic Hirlimann [:Usul]]

(In reply to comment #0)
> 
> From the server option of my IMAP account I selected the checkbox search for
> new email messages every 3 minutes but it doesn't works.
> Sometime I leave on my PC with thunderbird for hours and tb doesn't advice me
> of new mails automatically, then when I select a mail folder, tb contacts the
> mail server and download messages with a timestamp of many hours before.

What are the values of mail.server.default.autosync_offline_stores ?

> Steps to Reproduce:
> 1. Open tb
> 2. Leave tb opened for some hour without use it (don't select the tb mail
> folders)
> 3. After some hours go to tb and select a mail folder or manually download new
> messages
> 4. Tb download new messages that arrived on your email server many hours ago
> (so it doesn't downloaded automatically your mail every 3 minutes)

> I'm using the extension "minimizeToTray 1.5"
> (GUID:{3502a070-ea2f-11dd-ba2f-0800200c9a66}). Could be it that "freeze" tb
> when it is reduced to the taskbar?
It could be. DO you have the issue if you leave Tb running in the background without it being minimized ?

Comment 2

[Giuseppe Tino]

(In reply to comment #1)
> What are the values of mail.server.default.autosync_offline_stores ?

"mail.server.default.autosync_offline_stores" is set as "true"


> It could be. DO you have the issue if you leave Tb running in the background
> without it being minimized ?

Yes, i tried to disable the extension and leaved tb open, but the problem is still here.

Comment 3

[Ludovic Hirlimann [:Usul]]

Can you generate a log for ImapAutoSync by following the instructions at (https://wiki.mozilla.org/MailNews:Logging) ? and attach that log file here, by using the add an attachment link above ?

Comment 4

[Giuseppe Tino]

I started thunderbird from the prompt in this manner:

c:\>set NSPR_LOG_MODULES=ImapAutoSync:4
c:\>set NSPR_LOG_FILE=c:\LogFile.log
c:\>"C:\Program Files\Mozilla Thunderbird\thunderbird.exe"

Then I used thunderbird normally for many hours.
Now I turned off thunderbird and open the file LogFile.log

It contains only this line:
0[a2a140]: autosync paused

Comment 5

[Wayne Mery (:wsmwk)]

Do you still see this issue when using version 5 or 6 (due out in a week)?
- If you no longer see the problem, please set status to RESOLVED, and set resolution to WORKSFORME. (or perhaps INVALID, if you determined the problem is not Thunderbird)
- If you still see the problem, please provide updated details, and any additional steps needed to reproduce the problem.

Comment 6

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous question. If you feel this change was in error, please respond to this bug with your reasons why.

Comment 7

[bronek]

it was reported as well here:
http://superuser.com/questions/454729/google-calendar-sync-has-stopped-working
The error: 0[1a0f140]: autosync paused

Comment 8

[bronek]

When Thunderbird 14.0 tries to sync, it asks for the username and password over and over again.