533683 - Google & Yahoo Search engines make the system hang

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[alanbooth1948]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729)

When searching in Google in Firefox, once the list of items is displayed the system becomes inert and the only way i get get anything working is by closing firefox via the Task Manager - this strted on Saturday & has continued since.  No idea why it happens, have checked malware etc but I'm now fed up with it

Reproducible: Always

Steps to Reproduce:
1.Enter search item in Google
2.Click on required item
3. Spit feathers cos nothing happens 
4. Close down via Task Manager
Actual Results:  
see above

Expected Results:  
The requisite web site is displayed

Comment 1

[Matthias Versen [:Matti]]

Please try http://support.mozilla.com/en-US/kb/Safe+Mode.

This can not be reproduced by me with FF3.5.5

Comment 2

[alanbooth1948]

Still Doesn't work in Safe Mode!!

Comment 3

[alanbooth1948]

I'm not sure how this has happened but everytime I access Google through firefox the whole system hangs.  I have tried SAfe Mode, I have tried deleting & reinstalling Firefox but the problem persists. I have no way of contacing Google, my malware & McFee tells me I don't have a virus etc. but I am completely LOST. When I have to restart Firefox I get the message that you are sorry and this shouldn't happen but you can't reinstall the existing session.  I don't want to - I simply want to be able to use (hopefully Google) in Firefox!!!!

Desperate!!!!

Comment 4

[Matthias Versen [:Matti]]

Your system hangs or Firefox hangs only ?
Do you got the special safemode startup dialog ?

Comment 5

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 6

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.