534059 - Unable to open firefox since updating google's picasa to v3.6.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[hawser_222]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.3; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
Build Identifier: latest version just recently updated...unable to open firefox.

summary says it all.  using internet explorer 8 for now.  running on Vista.  recently updated firefox with latest auto update before picasa update.  posted this info on google's forum also.    

Reproducible: Always

Actual Results:  
firefox will not open.  vista indicator spiral spins, and then goes away.

Expected Results:  
browser should open.

browser should open.  contact google to see what the problem is. their update seems to be disabling firefox, plus their own gmail via the gmail notifier in the task bar has the same results...gmail will not open. I have Vista and Norton Internet Security 2010.  Thanks. 

unable to use firefox.

Comment 1

[Tim (fmdeveloper)]

Are you able to open Firefox in safe mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about if you try and run Firefox as an administrator? (Right click on Firefox in start menu and choose "Run as Administrator")

Comment 2

[hawser_222]

I found a post in a google picasa forum on how to disable the feature I thought caused the problem.  The feature is a continuous background scan of all faces in photos I have uploaded.  They are then put in thumbnails.  I think it is a useless feature.  Norton Internet Security 2010 was also running a background scan at the same time.  I disabled the feature, and I restarted my computer. Problem solved.  I could open Firefox.  Since my computer is only 1.5 years old and came with Vista; it has adequate  resources.

Comment 3

[Tim (fmdeveloper)]

Glad to hear it works. Closing bug.