releases.mozilla.org doesn't resolve, can't install any add-on

RESOLVED INVALID

Status

mozilla.org Graveyard
Server Operations
--
critical
RESOLVED INVALID
9 years ago
3 years ago

People

(Reporter: Sylvain Pasche, Unassigned)

Tracking

Details

(Reporter)

Description

9 years ago
When trying to install an add-on, I'm getting the error:

Firefox could not install the file at 

https://addons.mozilla.org/en-US/firefox/downloads/latest/1801/addon-1801-latest.xpi?src=addondetail

because: Download error
-228

Firefox is trying to download http://releases.mozilla.org/pub/mozilla.org/addons/1801/clear_cache_button-0.9b-fx.xpi, but the releases.mozilla.org hostname doesn't resolve:

http://www.dnsquery.org/dnsquery/releases.mozilla.org/ANY

releases.mozilla.org. 60 IN CNAME releases.geo.mozilla.com

http://www.dnsquery.org/dnsquery/releases.geo.mozilla.org/ANY

ns1.mozilla.org [63.245.208.161] (Mountain View, California, United States)
not returned queried result

ns2.mozilla.org [140.211.166.194] (Ashland, Oregon, United States)
not returned queried result

ns3.mozilla.org [63.245.212.5] (Mountain View, California, United States)
not returned queried result

Comment 1

9 years ago
I'm seeing this resolve just fine from multiple locations.  Dropping sev a bit.

This is from a host in Singapore:

[root@sg-zlb01 ~]# host releases.mozilla.org
releases.mozilla.org is an alias for releases.geo.mozilla.com.
releases.geo.mozilla.com has address 63.245.208.152
releases.geo.mozilla.com has address 156.56.247.196
releases.geo.mozilla.com has address 216.165.129.141
releases.geo.mozilla.com has address 155.98.64.83
releases.geo.mozilla.com has address 129.101.198.59
releases.geo.mozilla.com has address 64.50.236.214
releases.geo.mozilla.com has address 204.152.184.113
releases.geo.mozilla.com has address 64.50.236.52
releases.geo.mozilla.com has address 204.246.0.136
releases.geo.mozilla.com has address 202.177.202.154
releases.geo.mozilla.com has address 131.188.12.212
releases.geo.mozilla.com has address 128.61.111.9
releases.geo.mozilla.com has IPv6 address 2001:6b0:e:2018::158
releases.geo.mozilla.com is an alias for content.voxcdn.net.
content.voxcdn.net is an alias for content.loc.voxcdn.net.
content.loc.voxcdn.net is an alias for content.sin1.site.voxcdn.net.

And from Comcast in the US:
mrz-mb:~ mrz$ host releases.mozilla.org 10.0.22.1
Using domain server:
Name: 10.0.22.1
Address: 10.0.22.1#53
Aliases: 

releases.mozilla.org is an alias for releases.geo.mozilla.com.
releases.geo.mozilla.com has IPv6 address 2001:6b0:e:2018::158
releases.geo.mozilla.com is an alias for content.voxcdn.net.
content.voxcdn.net is an alias for content.loc.voxcdn.net.
content.loc.voxcdn.net is an alias for content.ord1.site.voxcdn.net.
Severity: blocker → critical
(In reply to comment #0)
> http://www.dnsquery.org/dnsquery/releases.mozilla.org/ANY
> 
> releases.mozilla.org. 60 IN CNAME releases.geo.mozilla.com
> 
> http://www.dnsquery.org/dnsquery/releases.geo.mozilla.org/ANY

The first response gave releases.geo.mozilla.com as a CNAME.  You looked up releases.geo.mozilla.org instead (which doesn't exist).

Looking up releases.geo.mozilla.com with the same service gives this:

Step 3
We've got referrals (ns1.mozilla.org, ns2.mozilla.org, ns3.mozilla.org) from queries on previous step. We'll query them now, until we got a result or referral
48.00 ms
ns1.mozilla.org [63.245.208.161] (Mountain View, California, United States)
;;Authority
geo.mozilla.com. 600 IN NS geodns02.nl.mozilla.com

Step 4
We've got referrals (geodns02.nl.mozilla.com) from queries on previous step. We'll query them now, until we got a result or referral This will be the last step, eighter because we have the answer we are looking for, or no result at all.
216.01 ms
geodns02.nl.mozilla.com [63.245.212.22] (Mountain View, California, United States)
;;Answer
releases.geo.mozilla.com. 259200 IN SOA geo.mozilla.com. hostmaster.mozilla.com. (200309181 28800 7200 86400 28800)
releases.geo.mozilla.com. 259200 IN NS ns0.geo.mozilla.com
releases.geo.mozilla.com. 259200 IN NS ns1.geo.mozilla.com
releases.geo.mozilla.com. 60 IN CNAME content.voxcdn.net
releases.geo.mozilla.com. 60 IN AAAA 2001:6b0:e:2018::158
releases.geo.mozilla.com. 60 IN A 128.61.111.9
releases.geo.mozilla.com. 60 IN A 129.101.198.59
releases.geo.mozilla.com. 60 IN A 131.188.12.212
releases.geo.mozilla.com. 60 IN A 155.98.64.83
releases.geo.mozilla.com. 60 IN A 156.56.247.196
releases.geo.mozilla.com. 60 IN A 202.177.202.154
releases.geo.mozilla.com. 60 IN A 204.152.184.113
releases.geo.mozilla.com. 60 IN A 204.246.0.136
releases.geo.mozilla.com. 60 IN A 216.165.129.141
releases.geo.mozilla.com. 60 IN A 63.245.208.152
releases.geo.mozilla.com. 60 IN A 64.50.236.214
releases.geo.mozilla.com. 60 IN A 64.50.236.52
;;Additional
ns0.geo.mozilla.com. 259200 IN A 63.245.208.22
ns1.geo.mozilla.com. 259200 IN A 63.245.212.22
Status: NEW → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INVALID
fwiw, the DNS for this site would have been down for real about 45 minutes prior to when you filed the bug, due to kernel upgrades on a couple of the involved servers that affected DNS.  But due to the amount of time between then and when you filed, I wasn't initially thinking you would have hit that...
(Reporter)

Comment 4

9 years ago
oops, sorry for the mistake.

I didn't file the bug immediately when I saw the issue, so it could be possible that my ISP or router DNS cached the lack of record for the hostname when the server was down. But now it's working again.
Product: mozilla.org → mozilla.org Graveyard
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