534180 - Thunderbird shouldn't offer major updates to unsupported platforms

Status: RESOLVED FIXED

(Mozilla Messaging Graveyard :: Release Engineering, defect, P1)

Description

[Mark Banner (:standard8)]

I've just seen a report on get satisfaction that we offered a 10.3.9 user a major update to Thunderbird 3 even though we don't support 10.3 with Thunderbird 3:

http://getsatisfaction.com/mozilla_messaging/topics/need_to_downgrade_because_old_system_mac_osx_10_3_9

Looking at the aus code, there is some configuration in there for Firefox 2 that means users on unsupported platforms don't get served updates:

http://bonsai.mozilla.org/cvsblame.cgi?file=mozilla/webtools/aus/xml/inc/config-dist.php&rev=1.56&mark=193-213#169

I believe we can just duplicate that config for TB 3 and we'll be fine (the system requirements between FF 3 & FF 3.5 didn't change, so no additions needed).

Comment 1

[Mark Banner (:standard8)]

Adding note that we need to resolve the GS report when this is fixed.

gozer: Note, I know the bugs we need to file for MoCo aus are core, but we can use this as the tracker (and blocking 3.0.1) bug.

Comment 3

[Ben Bucksch (:BenB)]

See dup bug about Win98. A user reported that it even broke the existing installation. He had to use backups of the install dir and profile folder to go back to TB2. Bad (dataloss).

Comment 5

[Robert Strong (they/them - no direct email)]

Same is true of Windows OS's prior to Win2K per Bug 536050.

Comment 6

[Mark Banner (:standard8)]

Yeah attachment 417108 [details] [diff] [review] on bug 534209 should cover that. I'd just rather get that bug fixed than pull updates.

Comment 7

[Robert Strong (they/them - no direct email)]

ouch... anyone that uses Thunderbird will be offered this update within about 10 minutes after starting at this time.

Comment 8

[Mark Banner (:standard8)]

(In reply to comment #7)
> ouch... anyone that uses Thunderbird will be offered this update within about
> 10 minutes after starting at this time.

Errm no - we're fully throttled at the moment, so only people who explicitly go to Help -> Check For Updates will potentially hit this. We're not pushing updates for automatic checks at the moment.

Comment 9

[Ben Bucksch (:BenB)]

Bug 534209 looks like a dup.

Comment 10

[Mark Banner (:standard8)]

(In reply to comment #9)
> Bug 534209 looks like a dup.

Bug 534209 is the MoCo AUS bug that we need fixing before we can file an IT bug to update the live AUS service.

As I mentioned in comment 1 and also indicated by the meta keyword, this bug is the tracker for getting the MoCo AUS fixed.

Comment 11

[Mark Banner (:standard8)]

AUS has been updated, however I've just found out that Thunderbird 2 isn't supplying enough information to AUS (especially not on Linux and I'm pretty sure Windows too). I'm raising a new bug for the code change which I'll mark as blocking this one.

Comment 12

[Mark Banner (:standard8)]

Moving to needed (from .1) - the solution now needs a Thunderbird 2 update and hence doesn't block us releasing 3.0.1 (but it will still block releasing a major update).

Comment 13

[Mark Banner (:standard8)]

Thunderbird 2.0.0.24 is now live, and I've already confirm MUs don't get offered for Win98 users (on the betatest channel). Hence I believe this is now fixed.