534445 - Junk mail does not redirect to selected inbox folder selected from options or account settings menus

Status: RESOLVED INCOMPLETE

(Thunderbird :: Folder and Message Lists, defect)

Description

[Malcolm Kantzler]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5
Build Identifier: XP Home SP2

Just upgraded to 1.9.1.5 and I am entering settings for all junk mail everywhere to be downloaded from server to primary account inbox, but it keeps sending most to trash folder (w/o marking them as junk), with some being marked as junk and sent to the correct inbox folder.  I have tried w/adaptive filtering on and off, have cleared the training and started it again, nothing works.  Some mail that is not junk is also being sent to Trash, whether the option to use the trusted filter sources is selected or not.

Reproducible: Always

Steps to Reproduce:
1. Download mail
2. Watch the screw-up filing
3.  Move good messages out of trash, wonder if bad ones there should be marked as junk.

Comment 1

[Malcolm Kantzler]

I've alo looked for a global control so junk settings can be set the same for all accounts but cannot find one, so I try setting the desired routings by using the account settings for each account separatelty and the program options menu in security section.

Comment 2

[Ludovic Hirlimann [:Usul]]

You are using pop right ?

Any thing in Tools -> Error console ?

Do you have the same issue when thunderbird runs in -safe-mode (http://kb.mozillazine.org/Safe_mode) ?

Comment 3

[Wayne Mery (:wsmwk)]

you need to mark some messages as non-junk. see http://kb.mozillazine.org/Junk_Mail_Controls

Comment 4

[Malcolm Kantzler]

This is causing my mail workload to triple.  How can I go back to the previous version?

Comment 5

[Ludovic Hirlimann [:Usul]]

Uninstall tb3, download : http://releases.mozilla.org/pub/mozilla.org/thunderbird/releases/2.0.0.23/win32/ and install.

Comment 6

[Kent James (:rkent)]

I don't understand the description in comment 0. It says both messages marked as junk, and messages not marked as junk are going to the trash folder, and that turning junk processing off has no effect. So why does the reporter believe this is an issue with junk filtering? Isn't he saying that for some reason, some fraction of his messages end up in the trash folder, regardless of their junk status?

Comment 7

[Wayne Mery (:wsmwk)]

Malcolm, please respond to comment 6

Comment 8

[Malcolm Kantzler]

(In reply to comment #6)

I have a later version installed now, and I am still having problems in that messages do not get adapted to junk or junk unadapted to good.  Messages sent to junk file keep on being sent there after I move them to inbox and go to the trouble to mark them as not junk, even though they are in the trash without a junk label.  I am forced to review all messages sent to trash as junk (but not marked as junk) and each time I do, at least half must be moved back to inbox, again and again from the same senders.  Whether I use the trusted filter options in junk or not has no effect.  It seems that junk controls are completely unreliable and unadaptive.







> I don't understand the description in comment 0. It says both messages marked
> as junk, and messages not marked as junk are going to the trash folder, and
> that turning junk processing off has no effect. So why does the reporter
> believe this is an issue with junk filtering? Isn't he saying that for some
> reason, some fraction of his messages end up in the trash folder, regardless of
> their junk status?

Comment 9

[Kent James (:rkent)]

Malcolm, I really think this is a support request and not a bug report. That does not mean that you are not having problems, only that your main issue is that the program is not working for you, and you need help to make it work correctly. If so, I would suggest that you move this discussion to http://getsatisfaction.com/mozilla_messaging  But I am going to ignore what I think, and treat this is a bug report. If you find my questions unhelpful, that will be a sign that this is really a support request.

"Messages sent to junk file keep on being sent there after I move them to inbox and go to the trouble to mark them as not junk" - I suggest that you look at bug 540385 and see if that describes your symptoms.

"I am forced to review all messages sent to trash as junk (but not
marked as junk)" - I am still confused here. If the messages are not marked as junk, what make you think that it is the junk filter that is moving them there?

You also need to report if you are using POP3 or IMAP, as there are quite different issues for each.

Comment 10

[Malcolm Kantzler]

I'm using POP3.

I had the program set to send all junk mail to the trash folder, yet I still got occasional mails marked as junk that are left in the inbox, and no mails in the trash folder were ever marked as junk.  I changed to have all junk mails sent to inbox, and I still get most mails sent to trash and have to use the move-to-ibox-again right click to get them out of there, and the program keeps sending mails from same senders there day after day.  I have the options set to mark junk mail as read, yest many of the mails sent to trash (which it must think are junk) are marked as unread.

I currently have adaptive selected, but was having same problem with previous version with it off.

Thanks

Comment 11

[Wayne Mery (:wsmwk)]

Malcom. There is clearly a problem, but it's not clear that what you are experiencing is a bug. I think the most productive approach for you is to start from scratch and reset the training data - http://kb.mozillazine.org/Junk_Mail_Controls. Maybe even a new profile and use default junk options, etc, mark 50-100 junk, 50-100 non-junk, and use address book whitelisting if possible.

please seek assistance in ttp://groups.google.com/group/mozilla.support.thunderbird/topics and if it evolves there that there is indeed an unsolvable issue, please reopen this bug.  Marking incomplete for now.