535465 - New e-mail has copy of following e-mail embedded and a copy of an e-mail sent months ago

Status: RESOLVED WORKSFORME

(Thunderbird :: Folder and Message Lists, defect, P1)

Description

[Todd]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.3a1pre) Gecko/20091216 Shredder/3.1a1pre

When I opened the new e-mail the companies ad logo appears OK then a pic of their first item out of 12 appears.  Directly to the left is a copy of an e-mail I sent many, many months ago.  Below that is a copy of the next new e-mails "code" followed by the actual next e-mail's picture and then the code and picture from the next new e-mail are duplicated.  The rest of the original e-mail doesn't appear at all. 

Reproducible: Always

Steps to Reproduce:
1.Wouldn't have a clue how to reproduce
2.
3.
Actual Results:  
Happens every time I open that particular e-mail

Expected Results:  
Same

It should've only shown one e-mail message.

Comment 1

[Todd]

I am not sure how to communicate this bug.  You really need to see the visual but it has information that is very personal so a screen copy would be out of the question.

Comment 2

[Ludovic Hirlimann [:Usul]]

(In reply to comment #1)
> I am not sure how to communicate this bug.  You really need to see the visual
> but it has information that is very personal so a screen copy would be out of
> the question.

Don't worry this seems to be a common case.

 * Can you rebuild the index of the folder in which you are having these issues ?
 * did you reach our limits (http://kb.mozillazine.org/Limits_%28Thunderbird%29) ?

Comment 3

[Todd]

(In reply to comment #2)
> (In reply to comment #1)
> > I am not sure how to communicate this bug.  You really need to see the visual
> > but it has information that is very personal so a screen copy would be out of
> > the question.
> 
> Don't worry this seems to be a common case.
> 
>  * Can you rebuild the index of the folder in which you are having these issues
> ?
>  * did you reach our limits
> (http://kb.mozillazine.org/Limits_%28Thunderbird%29) ?

I rebuilt the index on the inbox and the message is fine now.  The biggest file I have is 1.4GB so no limits broken there.