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RESOLVED INACTIVE

Status

()

Core
Layout
--
major
RESOLVED INACTIVE
9 years ago
4 days ago

People

(Reporter: CR Tompkins, Unassigned)

Tracking

Trunk
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729)
Build Identifier: thunderbird version 2.0.0.23 (20090812)

Thunderbird message displays overwritten areas while the print out of message inserts added blank pages and prints out the incorredt display.
The message is in :MIME-version: 1.0
Content-type: text/html; charset=utf-8
Content-transfer-encoding: base64

This message has Graphics that have to be downloaded separately due to security feature.

RMA bar codes are displayed over written.

Page source of email below:

From - Wed Dec 16 16:01:52 2009
X-Account-Key: account3
X-UIDL: 2124-1203592529
X-Mozilla-Status: 1001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
Return-path: info@newegg.com
Received: from smtp04.newegg.com ([216.52.208.142]) by vms172049.mailsrvcs.net
 (Sun Java(tm) System Messaging Server 6.3-7.04 (built Sep 26 2008; 32bit))
 with ESMTP id <0KUR00IBUJIR1264@vms172049.mailsrvcs.net> for
 topnet@verizon.net; Wed, 16 Dec 2009 14:56:51 -0600 (CST)
Received: from smtp03.newegg.com ([10.1.37.52]) by smtp04.newegg.com with
 InterScan Message Security Suite; Wed, 16 Dec 2009 12:56:51 -0800
Received: from d2web03 ([10.1.54.133]) by smtp03.newegg.com with InterScan
 Message Security Suite; Wed, 16 Dec 2009 12:56:48 -0800
Received: from d2web03 ([10.1.54.133]) by d2web03 with Microsoft
 SMTPSVC(6.0.3790.3959); Wed, 16 Dec 2009 12:56:31 -0800
Date: Wed, 16 Dec 2009 12:56:31 -0800
From: Newegg <info@newegg.com>
Subject: Newegg.com - RMA Approved
X-Originating-IP: [216.52.208.142]
To: topnet@verizon.net
Message-id: <D2WEB03PEhGD1XyCTr90000dea6@d2web03>
MIME-version: 1.0
Content-type: text/html; charset=utf-8
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X-OriginalArrivalTime: 16 Dec 2009 20:56:31.0160 (UTC)
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Reproducible: Always

Steps to Reproduce:
1. get email from server
2. open email for viewing
3. print email
Actual Results:  
Forwarded message in line to different account.  Same display results.
Graphic overlays message.  Adequate space for the graphic is not saved in the message.  When downloaded the message is not rewritten to the window. Only the graphic is over written. 

Expected Results:  
Graphics and text should be displayed correctly

When for security reasons the graphics are not displayed in the email window but place holders are.  When the graphics are accepted then the whole message should be reformatted with the place holders removed and the graphics inserted.  If the graphics place holder only is removed and the graphics are overwritten in the email display window the originally displayed text may be hidden by the graphic.

Currently the graphic display holder is not the same size as the actual graphic which causes the problem. 

The graphics holder must be the same size as the graphic for formatting the display page.

Or when the graphics are loaded due to security approval the display page etc. must be reformatted so as to account for the added graphics.
What does RMA stands for ?

Could you save the email from File -> save , choose .eml format , and come back to this webpage, use the add attachment link to provide your testcase in more usable manner for us. ?

Does your issue happens in -safe-mode (http://kb.mozillazine.org/Safe_mode) ?

Could you test with Thunderbird 3.0 and see if the issue is gone ?
Component: General → Printing
Product: Thunderbird → MailNews Core
QA Contact: general → printing
Version: unspecified → 1.8 Branch
So I see the issue the html inside the email. The html doesn't render properly in Firefox either. 

Mister Tompkins, can I share the content of the email with people or shall I wait for the end of the month (please reply using the website) ?
Version: 1.8 Branch → Trunk
Created attachment 418389 [details]
Non reduced test case
Component: Printing → Layout
Product: MailNews Core → Core
QA Contact: printing → layout
The image is inside a div that has style="... ;height: 30px; ...", so the overlapping isn't a bug; it's what the page requested.
A simplified testcase for the printing problems would be useful.
Keywords: qawanted

Comment 6

5 years ago
Is this still an issue? Removing "qawanted"; If the help of QA is needed, please add back the keyword.
Keywords: qawanted

Comment 7

4 days ago
Per policy at https://wiki.mozilla.org/Bug_Triage/Projects/Bug_Handling/Bug_Husbandry#Inactive_Bugs. If this bug is not an enhancement request or a bug not present in a supported release of Firefox, then it may be reopened.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 days ago
Resolution: --- → INACTIVE
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