535924 - Firefox stops working (not responding) when the video goes to the next five minutes, I have to click on the forward arrow before it gets to the end in order to avoid crashing.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Daniel]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6 (.NET CLR 3.5.30729)

Firefox stops working (not responding) when the video goes to the next five minutes, I have to click on the forward arrow before it gets to the end in order to avoid crashing.

After it stops working, firefox has to shut down in order for it to respond 

Reproducible: Always

Steps to Reproduce:
1.watch a past broadcast video (any time in the past)
2.let it reproduce till it get to the next five minutes
3.it crashes right there! it does not go to the next five minutes
Actual Results:  
Firefox stops responding and It shuts down and then I have to open it up

Expected Results:  
it should go to the next five minutes without crashing

Comment 1

[Daniel]

Any other justin.tv past broadcast would show the same thing on my computer

Comment 2

[Tim (fmdeveloper)]

Can you provide a crash id and/or stacktrace for the crash? Instructions at https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Does the crash  still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

Are you running the latest Flash? http://www.adobe.com/software/flash/about/

Comment 3

[Daniel]

Tim,
Same thing happens when I start Firefox in safe mode, Yes I am running the latest flash version, however I was unable to get a crash ID since the automatic report did not run.

Comment 4

[Tim (fmdeveloper)]

Do you see any crash report when you go to about:crashes?

Does the crash still occur if you create a new empty profile ->http://support.mozilla.com/en-US/kb/Managing+profiles?s=profile

The next steps to get crash info is with WinDbg -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg

I haven't been able to reproduce on my machine.

Comment 5

[Tim (fmdeveloper)]

Daniel -> Were you able to get a crash id and/or stacktrace?

Comment 6

[Tim (fmdeveloper)]

Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question