Closed Bug 536039 Opened 15 years ago Closed 15 years ago

Can't create a new mail account

Categories

(Thunderbird :: Account Manager, defect)

Product:
Thunderbird
Component:
Account Manager
Platform:
x86_64
Windows Vista
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 533692

People

(Reporter: fantasticfears, Unassigned)

References

(
URL
)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; zh-CN; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; zh-CN; rv:1.9.1.5) Gecko/20091204 Thunderbird/3.0

Please see the http://getsatisfaction.com/mozilla_messaging/topics/cannot_create_new_e_mail_account.

and on Error Console:
Error： uncaught exception: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgMailSession.topmostMsgWindow]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: chrome://messenger/content/AccountManager.js :: AddMailAccount :: line 386"  data: no]

Reproducible: Always

Steps to Reproduce:
1.install TB3 in vista x64
2.click File > new > email account
Actual Results:  
nothing happened!

Expected Results:  
show me the Wizard
Do you have installed Kaspersky anti-virus?
(In reply to comment #1)
> Do you have installed Kaspersky anti-virus?

Yes, KIS 9.0.0.463
Your issue is related to Kaspersky antivirus spam filter and is a dupe of bug #533692.

See Mark Banner workaround at http://getsatisfaction.com/mozilla_messaging/topics/kaspersky_anti_spam_extension_causing_blank_window_problems_with_thunderbird_3_upgrade

Feel free to reopen it if workaround don't solve your issue.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → DUPLICATE
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