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Yahoo Web Messenger Not Loading

RESOLVED WORKSFORME

Status

()

Firefox
General
RESOLVED WORKSFORME
8 years ago
8 years ago

People

(Reporter: mysequel, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2b5) Gecko/20091204 Firefox/3.6b5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2b5) Gecko/20091204 Firefox/3.6b5

The new version of the browser doesn't load:

http://webmessenger.yahoo.com/





Reproducible: Always

Steps to Reproduce:
1. Reboot
2.
3.
Actual Results:  
Nothing different

Expected Results:  
You need to fix it so this page displays and is usable
I can see this page just fine with Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.3a1pre) Gecko/20091220 Minefield/3.7a1pre (.NET CLR 3.5.30729) ID:20091220050304. Are you trying to log in or something? Maybe try creating a new profile, see if that helps
http://support.mozilla.com/en-US/kb/Managing+profiles

PS, is this an addon you install? I'm am thinking it maybe...
(Reporter)

Comment 2

8 years ago
When I load it, by either typing in the url going to my the bookmark carried over from my last version of Firefox, I get a blank page.  No problem with normal page and logging in with Chrome.
Did you try with a new profile?
(Reporter)

Comment 4

8 years ago
Tyler, I appreciate your suggestion, but I don;t know what you are referring to or telling me to do.  All I know is that when I clicked on this bookmark before my upgrade to 3.6, I was taken to the website and logged in, not I get a totally blank screen, whether I type in the url or go there from the bookmark.
If you read the link I gave you in comment 1 it will show you how to create a new profile to test this in.
(Reporter)

Comment 6

8 years ago
Yes....it's too confusing and why would I be blocked from from one website and not any others?
Actually, it is very simple to create a new profile.
Enter firefox.exe -ProfileManager into the search bar in the start menu in 7, press enter, then create a new one.
If an extension or configuration issue is causing this, yeah, it could be stopping just one website from coming up.
(Reporter)

Comment 8

8 years ago
When I enter firefox.exe -ProfileManager into the search bar in the start menu in 7, it brings me to my home page, not some profile editing page.  Then, I don;t know how to create a new profile, or what it means to do that.
Make sure firefox is closed before you enter that.
(Reporter)

Comment 10

8 years ago
OK...I see how to get to the profile page, but I don;t know what to do.  All it says is delete profile.  I can also add a new profile.  Do you want me to delete my existing profile?  I don't want to delete my existing bookmarks and passwords, etc.
http://support.mozilla.com/en-US/kb/Managing+profiles#Creating_a_profile gives detailed instructions on how to create one, even gives a video.
(Reporter)

Comment 12

8 years ago
I can see the webpage if I create new profile and I suspect I can delete the old default profile, but how do I save/restore the bookmarks?
Don't delete the old one. Go to support.mozilla.com and they can help you move your stuff over from the old one to the new.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → WORKSFORME
(Reporter)

Comment 14

8 years ago
This is where at discusses that stuff, but it's not understandable by me as to what to do:

Bookmarks and browsing history

    * places.sqlite - This file contains all your Firefox bookmarks and a list of websites you have previously visited. 

Passwords

Your passwords are stored in two different files, both of which are required:

    * key3.db - This file stores your key database for your passwords. To transfer saved passwords, you must copy this file along with the following file. 

3.5/3.6:

    * signons.sqlite - Saved passwords.

3.0:

    * signons3.txt - Saved passwords

For more information see Remembering passwords.
Cookies

    * cookies.sqlite - This file stores your cookies. For more information see the Cookies article.
(Reporter)

Comment 15

8 years ago
I got the bookmarks moved over.  Getting the passwords resaved seems like a mystery.  This certainly seems like a bug to me.  What
Please, go to support. They have forums and a live chat which can help you with this. This is not a support site.
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