TB/SM just show Server Timeouts instead of more helpful Error Messages

UNCONFIRMED
Unassigned

Status

UNCONFIRMED
9 years ago
21 days ago

People

(Reporter: web, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [parity-becky])

(Reporter)

Description

9 years ago
User-Agent:       Opera/9.80 (Windows NT 5.1; U; en) Presto/2.2.15 Version/10.10
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.1.5) Gecko/20091204 Thunderbird/3.0

Instead of showing some helpful error messages, Thunderbird often just tries to send/receive mails and then will show "Server Timeout" while other mail clients are able to display appropriate error messages just after a second.

Reproducible: Always

Steps to Reproduce:
1. Try to access GMX or Yahoo mailbox with the wrong Authentication/SSL-Settings, or try posting to news.gmane.org, or play around with invalid settings
2. Try the same with some other Mail Client or Newsreader (e.g. Becky/Opera)
Actual Results:  
TB often just displays "Server Timeout" after half a minute.

Expected Results:  
For example Becky in this case is able to display an appropriate error message just after a second.

Updated

9 years ago
Component: General → Networking: SMTP
Product: Thunderbird → MailNews Core
QA Contact: general → networking.smtp
Can you reproduce and give us a smtp log as described at https://wiki.mozilla.org/MailNews:Logging#Main_Logging_options_within_MailNews ?
Whiteboard: dupme
(Reporter)

Comment 2

9 years ago
I will try to make this within the next days but it really is not difficult to reproduce this. Just make some wrong settings (especially with SSL or Authentication) and you will notice that TB in most of the cases doesn't give you an useful error message.
(Reporter)

Comment 3

9 years ago
For example:
Just change your username to a wrong username and TB will try for halb a minute and then say "Login failed [Retry] [Enter New Password] [Cancel]"

But it seems that especially the error messages on wrong SSL/Secure settings have to be improved in version 3.x.
(Reporter)

Comment 4

8 years ago
Another Problem still existing in Version 3.1.7:

Thunderbird says "message could not be sent". But the message was sent! That way some people press send again and send the mail twice.

Error messages are still not very helpful in Thunderbird. :(
Removing myslef on all the bugs I'm cced on. Please NI me if you need something on MailNews Core bugs from me.
(In reply to Flex from comment #4)
> Another Problem still existing in Version 3.1.7:
> 
> Thunderbird says "message could not be sent". But the message was sent! That
> way some people press send again and send the mail twice.

is this one bug 202426?


in query http://mzl.la/1UblKDt I didn't find clear duplicate for the rest of this
See Also: → bug 481663, bug 823481
Summary: TB/SM just show Server Timeouts insted of helpful Error Messages → TB/SM just show Server Timeouts instead of more helpful Error Messages

Updated

9 months ago
OS: Windows XP → All
Whiteboard: dupme → [parity-becky]

Updated

2 months ago
See Also: → bug 366938
(Reporter)

Comment 7

21 days ago
Error messsages still are not really useful.

I just got:
"Server XXX lost connection. Server might be down, or network problems exist."

The real reason another Mail (The Bat) showed, was:
"IMAP  - Maximum number of connections from user+IP exceeded (mail_max_userip_connections=10)"

I really can't understand why after all these years you'll still need another mail client to figure out the real reason of connection problems.
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