537363 - status bar missing after enabling with View | Status Bar

Status: RESOLVED INVALID

(Thunderbird :: Mail Window Front End, defect)

Description

[be1310]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091204 Thunderbird/3.0

the status bar which displays the progress of incoming mail has disappeared.

Reproducible: Always

Steps to Reproduce:
1. it's just missing all the time.
2.
3.
Actual Results:  
status bar is missing

Expected Results:  
i don't know why it went missing and i don't know what to do to recover it.

i have searched the knowledgebase as well as the web and can't find any information on "thunderbird 3 missing status bar"

Comment 1

[Kent James (:rkent)]

This GS thread:

http://getsatisfaction.com/mozilla_messaging/topics/get_back_the_indicator_of_of_messages_in_a_folder

seems to be the same issue (in spite of my grossly misunderstanding what the issue was until the very end).

Comment 2

[Tyler Downer [He/Him]]

Have you gone into View, then checked "Status Bar"?

Comment 3

[be1310]

i have had the status bar checked in the view menu forever and it is still checked. i tried unchecking and checking but the status bar itself remains gone.

Comment 4

[[:Aureliano Buendía]]

It happeans also in safe-mode? see http://kb.mozillazine.org/Safe_mode for start TB in safe-mode.

Comment 5

[be1310]

(In reply to comment #4)
> It happeans also in safe-mode? see http://kb.mozillazine.org/Safe_mode for
> start TB in safe-mode.

I started tb in safe mode (no-extensions mode) and the status bar did not appear. I unchecked view/statusbar and exited tb. I intended to start it again in safe mode and then I would check view/statusbar to see if it reappeared. But after starting tb in safe mode, the view/statusbar option was already checked and the status bar did not appear. The view/statusbar option must be automatically checked when you start in the safe mode. So the problem persists.

Comment 6

[be1310]

I have reverted to tb 2.0.0.23 and the status bar still does not appear no matter what I am able to do. There must be some overriding setting somewhere that prevents the status bar from appearing. I wish someone would solve this very annoying little problem. I need to see the status bar.

Comment 7

[Wayne Mery (:wsmwk)]

delete localstore.rdf in your profile folder with thunderbird shut down.
 http://kb.mozillazine.org/Profile_folder_-_Thunderbird

your results?

Comment 8

[be1310]

> your results?

there was a localstore.rdf (199,325) and a localstore-safe.rdf (553) in my profile. i killed the first one by changing its extension and started tb. the folder pane on the left had "unread" "total" and "size" columns because those options were checked (not by me) and the status bar was still gone. the new localstore.rdf was 5116 in size. i reverted back to the original rdf. what is localstore-safe.rdf??

Comment 9

[Ludovic Hirlimann [:Usul]]

(In reply to comment #8)
> > your results?

> localstore.rdf was 5116 in size. i reverted back to the original rdf. what is
> localstore-safe.rdf??

I don't know. maybe you should nuke both these files (move them to another diectory ) and start TB after that. 

Anything in Tools -> Error console when you start ?

Comment 10

[be1310]

(In reply to comment #9)
maybe you should nuke both these files (move them to another
> diectory ) and start TB after that. 
> 
> Anything in Tools -> Error console when you start ?

apparently localstore-safe.rdf is used when tb is started in safe mode.

i did as you suggested and nuked both localstore files, started tb, but the status bar was still missing. the error console didn't show anything meaningful, just an info item and an unrelated error item for a missing /a in a web page.

Comment 11

[Ludovic Hirlimann [:Usul]]

OK can you bring up a screen-shot of your issue to make sure we are all talking about the same problem ? (use the add attachment link above to share your screen shot).

Comment 12

[be1310]

Attachment: screen shot showing missing status bar in tbird

Comment 13

[[:Aureliano Buendía]]

It seems that TB statusbar is under Windows XP statusbar

Comment 14

[be1310]

(In reply to comment #13)
> It seems that TB statusbar is under Windows XP statusbar

i don't think so. i auto hid the xp taskbar and the tb status bar didn't appear when the xp bar was hidden.

Comment 15

[Wayne Mery (:wsmwk)]

double click title bar brings it back for me, on the odd times that I see something like this.

Comment 16

[Wayne Mery (:wsmwk)]

Reporter, 

do you still see this problem when using a current version of thunderbird? 

And if you do not, please close bug report by changing resolution to worksforme

Comment 17

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.

Comment 18

[be1310]

running tb 17.0.7

the status bar is still missing. 

view/toolbars/staus bar is checked.

Comment 20

[Thomas D. (:thomas8)]

FTR: "Duplicate" Bug 888796 was re-filed by reporter about same issue, so it's not a duplicate.

Comment 21

[Thomas D. (:thomas8)]

I'm 99% sure that this isn't a bug in TB (we'd see that more often if it was), so it must a unique case involving user's particular configuration, which practically makes this a support issue.

could this be an odd setting in userchrome.css?

be1310 (Reporter), can you check this:

From windows explorer, go into your TB profile folder
http://kb.mozillazine.org/Profile_folder

In the profile folder, is there a subfolder called chrome?
If yes, does the chrome folder contain a file called UserChrome.css (or perhaps just called UserChrome if extensions are hidden)?
http://kb.mozillazine.org/UserChrome.css

If yes
- copy that file into another folder for backup
- ensure TB is not running
- delete the original UserChrome.css
- start and restart TB in safe mode
- toggle View > Status bar on/off/on

Status bar reappears?

Comment 22

[be1310]

found and fixed!! the problem resides in the userchrome.css file. here is the fix.
starting at line 55 in my copy of the css file there is this section:

55 /* Remove the Go and Help menus
56    Id's for all toplevel menus:
57    file-menu, edit-menu, view-menu, go-menu, bookmarks-menu, tools-menu, helpMenu */
58 #menu-bar, #nav-bar, #toolbar-menubar, #status-bar {
59    display: none !important;
60 }

now this is a pretty messed up section because it does not remove the go and help menus as the comments describe. nor do these comments accurately describe the toplevel menus in tb 52.6. but the comments don't really matter. what matters is the actual code. the status bar is enabled simply by deleting the following from line 58 (starting with the comma that follows "menubar"):

", #status-bar"

then save the file back where it came from and restart tb. of course, in tb, view/toolbars/status bar must be checked.