Unable to invoke Thunderbird 3.0 from Office 2007 Word

UNCONFIRMED
Unassigned

Status

MailNews Core
Simple MAPI
UNCONFIRMED
8 years ago
2 years ago

People

(Reporter: chesler, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: dupme)

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0)
Build Identifier: Thunderbird 3.0

Win7 Pro 64b.
Tbird 3.0
Microsoft Office 2007 Home & Student
= = = = = =

After opening a Word document in Office 2007, normally you can click on the Office Button (upper left corner) and select "Send" and then "Email" and your mail client will open up with a new blank message window and the .DOC file attached ready for sending. 

However, when clicking on these commmands in (Office 2007 Word), Thunderbird opens but it does not invoke a blank mail message with the file attached.

Please note that this problem only exists for Word.  The "Send" email command works perfectly in Excel and Power Point (these apps are all part of the same Office 2007 suite). In these apps, after selecting "Send" email, Tbird opens and you get a blank mail message with the file attached.

I've checked and re-checked Windows to make sure my default email program is
set to Thunderbird.  

Microsoft does maitain some information here [ http://technet.microsoft.com/en-us/library/dd630735.aspx ] that discusses how to maintain a non-Microsoft e-mail application as your default e-mail client.  I've tried the registry edits they suggest and it didn't solve the problem.  There was one registry entry described in the MS article link which I could not implement. Specifically "SOFTWARE\Clients\Mail".  I just simply didn't know what the proper value string was for Tbird.





Reproducible: Always

Steps to Reproduce:
1. Open Word 2007
2. Select from the Office Button "Send">"Email"
3. 
Actual Results:  
Thunderbird 3.0 opens, but there is no blank email message with the attachment.

Expected Results:  
Thunderbird 3.0 opens with a blank email message with the attachment.

Problem only exists for Word.  The "Send" email command works perfectly in Excel and Power Point (these apps are all part of the same Office 2007 suite). In these apps, after selecting "Send" email, Tbird opens and you get a blank mail message with the file attached.

Updated

8 years ago
Whiteboard: dupme
Component: OS Integration → Simple MAPI
Product: Thunderbird → MailNews Core
QA Contact: os-integration → simple-mapi

Comment 1

8 years ago
I have the same problem.
Creating a new profile fixed it for me.

You will need to import your addresses and possibly your emails. There is a decent chance that it's an extension that's causing your problem.

See this link for complete directions: http://www.mozilla.org/support/thunderbird/profile

Quick directions assuming you are using Windows:
In order to create a new profile, you use the Profile Manager. To start the Profile Manager in Windows, follow these steps:

   1. Close Thunderbird completely (select File > Exit from the main menu of Thunderbird - if you still have problems, check the Task Manager for a running process and kill it).
   2. Select Start > Run... from the Windows Start menu (or on Vista, just use the search box).
   3. Enter "thunderbird.exe -ProfileManager" and press OK. (or on Vista hit enter)

Updated

8 years ago
Duplicate of this bug: 563267
I think that this http://support.microsoft.com/kb/834008/en-us could resolve your issue and that this bug is a dupe of bug #390331 (also if bug #390331 is related to TB 2.x)

Comment 4

8 years ago
Thanks for the microsoft support link. I have all the parameters as specified in the document in the Registry. That's not an issue. My next step is to create a profile using ProfileManager and see what happens.

Comment 5

8 years ago
I tried the ProfileManager as suggested in the thread above, but that didn't work.

Comment 6

8 years ago
I am able to send email via MS-Excel 2007. It looks like I am running into the bug as identified above in the thread.
If the issues are visible on windows 7 then this might be a dup of bug 546889
.
Removing myslef on all the bugs I'm cced on. Please NI me if you need something on MailNews Core bugs from me.
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