537636 - Will not Start on XP - TinyXP

Status: RESOLVED INCOMPLETE

(Thunderbird :: OS Integration, defect)

Description

[ykz]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6 (.NET CLR 3.5.30729)
Build Identifier: 3.0

Thunderbird 3.0 will not start in XP after updating from 2.0.0.23. Tried uninstalling, removing program files directory, clearing registry entries with CCleaner, and starting with a new fresh profile. The process shows up in Task Manager but still will not display or do anything. Also tried Safe Mode as well. Disabled all firewalls/antivirus and it still happened.
Installed addons are: MinimizeToTray, PitchDark (theme), and Remove Duplicate Messages (Alternate)

Reproducible: Always



Expected Results:  
Run?

Running TinyXP Rev 09 but this shouldn't be an issue as 2.0.0.23 ran perfectly fine before this. Actually, I rolled back to 2.0.0.23 and that still works.

Comment 1

[Matthias Versen [:Matti]]

Please install in a complete empty directory and if it still fails try a new profile first.
- http://kb.mozillazine.org/Profile_Manager

Comment 2

[ykz]

I did exactly that and the problem still occurs.

Comment 3

[Matthias Versen [:Matti]]

The profile manager doesn't start ?
With installing in an empty directory and trying to open the profile manager it should work. I have no idea what could be done in such a case because it works for me and most users.

Comment 4

[Wayne Mery (:wsmwk)]

http://kb.mozillazine.org/Safe_mode

Comment 5

[ykz]

To the above comment: I tried Safe Mode, it doesn't work.

I tried making a new profile in a new directory via profile manager in 2.0.0.23 and loaded it. Then updated to 3.0 and couldn't get thunderbird to load.

Now in thunderbird 3.0, I was not even able to load profile manager.

Comment 6

[Wayne Mery (:wsmwk)]

do you run Kaspersky AV?  if so, it may be bug 533692. (

Roland, do you knwo if that issue als prevents loading of profile mgr?

Comment 7

[Wayne Mery (:wsmwk)]

p.s. I didn't find any good references at kb.mozillazine.org

Comment 8

[ykz]

I do not have Kaspersky AV. I do have ESET Suite 3.0 though.

Comment 9

[Wayne Mery (:wsmwk)]

what happens if you turn ESET off?

Comment 10

[ykz]

with ESET turned off, there is still no difference. It still won't start

Comment 11

[Ludovic Hirlimann [:Usul]]

Did you have admins right when you did the installation ?

Comment 12

[ykz]

Yes I am running TinyXP which defaults to the Administrator account.

Comment 13

[Ludovic Hirlimann [:Usul]]

(In reply to comment #12)
> Yes I am running TinyXP which defaults to the Administrator account.

What is tinyXP ?

Comment 14

[ykz]

A very small distribution of Windows XP that is optimized for small hard drives and makes the OS much faster. This shouldn't affect Thunderbird though, and it worked perfectly up to 3.0

Comment 15

[Matthias Versen [:Matti]]

tinyxp sounds like nlite and small means they removed components. It's possible that this hacked XP version is missing some components that are now needed.
Debugging would be possible with Dependency Walker

Comment 16

[Wayne Mery (:wsmwk)]

steve.g. does it start if you click a mailto link in a web page, like this bug page?

Comment 17

[Wayne Mery (:wsmwk)]

(In reply to comment #16)
> steve.g. does it start if you click a mailto link in a web page, like this bug
> page?

Comment 18

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.