537726 - Access Denied (authentication_failed)

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Brad]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GM_UserLogonTimeUTC: 2010-01-04 14:43:14; GM_UserLogonTimeBias: 300; .NET CLR 1.0.3705; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.2; MS-RTC LM 8; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6

The previous version of FireFox correctly used the proxy server.  This version will not longer authenticate.  
Your credentials could not be authenticated: "Credentials required.". You will not be permitted access until your credentials can be verified.
This is typically caused by an incorrect username and/or password, but could also be caused by network problems.


Reproducible: Always

Steps to Reproduce:
Happens on company proxy server page.  


Expected Results:  
Extranet should load.  

Firefox is not properly taking the login user name and password to verify the proxy server.

Comment 1

[Jo Hermans]

If your proxy server uses NTLM (you didn´t specify any details), it might be bug 535193.

http://forums.mozillazine.org/viewtopic.php?f=23&t=1648755

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.