538097 - Firefox will not close all the way

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Mark]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7

I can close the browser, but it doesn't stop running in the task manager. and if i try to open Firefox it says its already running It gives a pop-up message, but it doesn't stay around long enough for me to fully read what it says. but it says something about i have to restart my system first. so I looked in the task manager and Firefox was running. i clicked end process then clicked on the icon and it opened, but when i close it it won't shut all the way down. 

Reproducible: Always

Steps to Reproduce:
1.close the browser
2.try to open a new browser and I get an error message saying its already running
3.Open Task manager to shut it down
4.then click on icon then it will open again.
5. close the browser it closes, but keeps running in the task manager.
Actual Results:  
I already told you above

Expected Results:  
when i close the browser that is shuts all the way down
and doesn't keep running in the background.

Also Firefox will not save my passwords. and the scroll won't work unless i double click in a blank space on the page.

Comment 1

[Ria Klaassen (not reading all bugmail)]

This works fine for me (Windows Vista). Have you tried:

- Firefox's safe-mode to exclude extension/theme problems
- a new profile
- a clean reinstallation
- updating your plug-ins

http://support.mozilla.com/en-US/kb/Safe+Mode
http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Comment 2

[allenhart]

I have the exact same problem on 2 computers - one using an intel chip and XP Home and the other using an AMD chip and XP Pro. I have to open Task Manager and delete the Firefox process or wait and wait and wait to reopen Firefox.

I am using FF 3.5.7. This did not happen in FF 3.5.6

Comment 3

[Jo Hermans]

This is not a support website. Please go to <http://support.mozilla.com/en-US/kb/Firefox+hangs#Hang_at_exit> for possible solutions. If you have discovered a real bug (if you know why it hangs), and you would like to help developers, you can always reopen this bug. But we can't do anything with a report like this.