538105 - VPN Connection not working

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[abdulms82]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 (.NET CLR 3.5.30729)

HI,
When Internet Connected through VPN connection, the browser is not showing any website. its showing connection was reset. and also Ultra Surf Software now a days not supporting Mozilla. 

Reproducible: Always

Comment 1

[Bob Clary [:bc] (inactive)]

not security sensitive.

connection issues after an upgrade are typically due to firewall settings. Please see http://support.mozilla.com/en-US/kb/Cannot+connect+after+upgrading+Firefox?bl=n

Ultra Surf sets its compatibility range excessively high (up to 8.0.0) so it has not been disabled due to compatibility checks.

Please try to get help at support.mozilla.com where they will be able to help you diagnose the issue.

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.