539404 - crash when unexpectedly and mainly when i add new tab and try to type in address bar.

Status: RESOLVED INCOMPLETE

(Firefox :: Disability Access, defect)

Description

[Akash Bavlecha]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7

Hi, 
Since last two days firefox is being crashed. it has been crashed minimum 25-30 times. Actually i didn't find any exact area where its being crashed. but i find that when i type in address bar of new tab then it happens. Its very very annoying for me.  I can't go ahead and please help me. 

It gets crashed and then closed. If again i try to restore session then immediately it opens all previous tabs and then i click any where in browser area its gets crashed.

I tried uninstalling some Add-ons but still it continues. Its started happening like this after updating latest firefox update few days before. 


Reproducible: Sometimes

Steps to Reproduce:
1.Happens many times but i can't say every time.
2.Unexpectedly.
3.
Actual Results:  
It gets crashed and then closed. If again i try to restore session then immediately it opens all previous tabs and then i click any where in browser area its gets crashed. 

Expected Results:  
Please give me previous mozilla which wasn't crashing.

Comment 1

[Brandon Sterne (:bsterne)]

We are going to need more information in order to do anything useful with this report.  Helpful information to have would include a URL that causes the crash, as well as a list of add-ons and plugins, including version numbers, that you have installed on your system.

If you keep restoring the session that includes a tab which is causing the crash, then you will continue to experience the crash.  It would be useful to know which tab is causing you the problem and what the URL is.

If you have submitted any crash reports, links to those will be helpful too.  You will have links to the crash reports listed on your about:crashes page.  You can find more information about viewing crash reports here:
http://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_crash_reports

Comment 2

[Akash Bavlecha]

Attachment: crash reports files from my system.

Please check these files which i got from my system when i reported crash reports.

Comment 3

[Akash Bavlecha]

(In reply to comment #1)

I was using my business application. That URL can not be accessed without log in.
And i confirm that its not the single URL i was facing this problem. It was happening with all URL i do try to load. anyways if you want that URL then note it: http://www.reoallegiance.com/ami

I have been using some addons. I'm attaching one submitted report files. Please extract it and check whether its possible for you to get all details from their bugId. If its not possible then please let me know so that i can give you information regarding addons. Today since last one hour its not crashed after i uninstalled server-switcher addon.

Please find attachment of bug reports.

Comment 4

[Akash Bavlecha]

I have just experienced crash. now i copied technical report information. Please have a look at below if it can help you out.

----------- REPORT INFORMATION -------------

Add-ons: 

{6AC85730-7D0F-4de0-B3FA-21142DD85326}:2.0.2,[e-mail]:0.2.1,cybersearch@cyb

ernetnews.com:2.0.4,[e-mail]:1.4.5,[e-mail]:0.2.1,firepicke

r@thedarkone:1.3.1,[e-mail]:0.4.1,[e-mail]:1.0,{0b457cAA-602d-484

a-8fe7-c1d894a011ba}:0.80,[e-mail]:0.3,[e-mail]:1.0,{CAFEEFAC-0

016-0000-0003-ABCDEFFEDCBA}:6.0.03,{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}:6.0.05,{CAFEEFAC-0016-0

000-0011-ABCDEFFEDCBA}:6.0.11,[e-mail]:1.0,{75CEEE46-9B64-46f8-94BF-54012DE155F0}:0.3.9,{20a82

645-c095-46ed-80e3-08825760534b}:1.1,{8545daff-ad1e-493f-a37e-eed1ac79682b}:1.0,{972ce4c6-7e08-44

74-a285-3208198ce6fd}:3.5.7
BuildID: 20091221164558
CrashTime: 1263529918
Email: [e-mail]
InstallTime: 1263364041
ProductName: Firefox
SecondsSinceLastCrash: 151275
StartupTime: 1263529709
Theme: classic/1.0
Throttleable: 1
URL: http://www.google.com/support/chrome/bin/static.py?page=known_issues.cs
Vendor: Mozilla
Version: 3.5.7

This report also contains technical information about the state of the application when it 

crashed.

Comment 5

[Brandon Sterne (:bsterne)]

Please paste URLs to the crash reports you have submitted.  The "technical information about the state of the application when it crashed" is, in part, what we're interested in seeing.  Just paste the crash-stats.mozilla.com link in the bug.

Separately, you can also try running Firefox in Safe Mode, which disables your add-ons, to see if it's one of your add-ons that is misbehaving:
http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 6

[Akash Bavlecha]

(In reply to comment #5)

You told me to paste URLs but i didn't get you exactly where to paste these.
I,m giving you some URLs of my crashed reoprts.

http://crash-stats.mozilla.com/report/index/2ad06d71-36c8-4e2a-8aaa-bc84a2100113
http://crash-stats.mozilla.com/report/index/4e87c460-51cd-4fe2-bf91-978c32100113

I have other 8-10 bugs which i have alrady sent you as an attachment.

Comment 7

[Al Billings [:abillings - ex-MoCo]]

The likely cause of this is malware on the system, at a guess. The two crash-stats urls in comment 6 do not resolve to reports.

Given the age of this bug (over two years old), I'm resolving this as incomplete. 

Please reopen if the problem is occurring in the current version of Firefox (version 10) or if there is more actionable information that can be added.