539665 - Some email providers servers use completely different names than the email address domain

Status: RESOLVED INCOMPLETE

(Thunderbird :: Account Manager, defect)

Description

[D J English]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 (.NET CLR 3.5.30729)
Build Identifier: 

Version 3 is a total failure.  The automated account creation process is confusing and doesn't offer a way of disabling it.  Many accounts from hosted systems use an entirely different domain name for their servers than for the actual e-mail account.  Using pop/smtp accounts seems to refuse to allow sending of e-mails after an upgrade.  Although my smtp server settings were already set to use username/password, thunderbird continuously failed to send and kept telling me to tick the username/password box (which was already ticked).  In the end I downgraded by copying an old version of thunderbird from another machine.  After that, Lightning was unusable as it kept telling me the data had been upgraded and then disabling lightning rather than allowing me to delete the old data and create new.  All in all - if it aint broke, please stop trying to fix it!  You're getting as bad as Microsoft (and I can't think of any worse insult to apply to a software company)

Reproducible: Always

Comment 1

[Ludovic Hirlimann [:Usul]]

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.7)
> Gecko/20091221 Firefox/3.5.7 (.NET CLR 3.5.30729)
> Build Identifier: 
> 
> Version 3 is a total failure.  The automated account creation process is
> confusing and doesn't offer a way of disabling it.  Many accounts from hosted
> systems use an entirely different domain name for their servers than for the
> actual e-mail account.  Using pop/smtp accounts seems to refuse to allow

Can you give us an example for that.


> sending of e-mails after an upgrade.  Although my smtp server settings were
> already set to use username/password, thunderbird continuously failed to send
> and kept telling me to tick the username/password box (which was already
> ticked).  In the end I downgraded by copying an old version of thunderbird 

It probably needs to be unticked - it's a bug that we are actively tracking. 

> another machine.  After that, Lightning was unusable as it kept telling me the
> data had been upgraded and then disabling lightning rather than allowing me to
> delete the old data and create new.  All in all - if it aint broke, please stop
> trying to fix it!  You're getting as bad as Microsoft (and I can't think of 

Please update lignting to 1.0b1 that was released this week.

The rule here is one issue per bug - adjusting summary to track the bug you are reporting (both other points are support requests and can be dealt from http://www.mozillamessaging.com/en-US/support/)

Comment 2

[D J English]

Example of different pop/smtp server names for e-mail accounts:

I have [e-mail] e-mail address, which is provided via pop.daily.co.uk and mail.daily.co.uk (djenglish.co.uk is a domain hosted by daily.co.uk).  All domains hosted by daily.co.uk use the same pop and smtp servers.  Thunderbird 3 kept forcing the domain name to djenglish.co.uk when setting up the accounts.  A suggestion would be a tick box on the initial account setup form allowing the search function to be turned ON if required rather than automated without prompting.  I managed to get past it eventually, but anyone with less IT experience would probably give up and choose a different e-mail client (which would be a shame as Thunderbird is excellent).

Comment 3

[markusd112]

We have the same problem. Our domains are hosted at "DomainFactory", a well known and prominent hoster here. The mailservers are "sslmailpool.ispgateway.de" and "smtprelay.ispgateway.de" for ssl secured imap/pop3 and smtp connections.

The problem is, that there are pop3/imap and smtp servers running on the webservers too, so autoconfig will find them as search result. SSL is activated, but with a self signed certificate, so that tb always warns about this issue.

Providing a config file as desribed here https://developer.mozilla.org/en/Thunderbird/Autoconfiguration would be a good solution, but tb doesn't try to load the file that I have placed under mydomain.de/.well-known/autoconfig/mail/config-v1.1.xml 

I am using tb 3.0.8 under ubuntu 10.04

Comment 4

[Ben Bucksch (:BenB)]

> Version 3 is a total failure

-> trash

> The automated account creation process is confusing and doesn't offer a way of disabling it.

FIXED in Thunderbird 5.0

> Using pop/smtp accounts seems to refuse to allow sending of e-mails
> after an upgrade.
[and other stuff]

unrelated