Closed Bug 539676 Opened 16 years ago Closed 15 years ago

While watching netflix movie, and switching between tabs. Firefox will crash. Usually have facebook open.

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
3.5 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: levi.durfee, Unassigned)

Details

(Keywords: crash)

Attachments

(1 file)

After firefox crashed..
13.97 KB, text/plain
Details
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 I watch a lot of episodes on netflix, after I get through about 5 or more. It will crash. Then firefox asks me if I want to report the issue. It then has a problem sending the report. Reproducible: Always Steps to Reproduce: 1. Watch something on netflix. 2. Have several tabs open. 3. and wait.. Actual Results: It crashes Expected Results: Let me keep watching netflix.
Can you give a stacktrace? https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
Severity: normal → critical
Keywords: crash
Version: unspecified → 3.5 Branch
Crash reports. They should all be related.. 857e52ae-d30f-4373-8d77-5a1987d99807 3f6681a0-daf3-44f7-852e-b7a0f3043d80 b3027562-256a-498c-abcb-e2a5f53c7ad0 1fb10c10-39fe-48b2-aaf8-7ef78dc9029b
That are unsuccessful sent reports.....
That is what I was thinking. reporter, can you try windbg? https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg
It crashed, but the WinDbg Command window did not show "Access violation", so I performed the steps if Firefox is hung. The report bug window that appears after firefox closes said this: Add-ons: firebug@software.joehewitt.com:1.4.5,{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}:6.0.16,{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}:6.0.17,{e3f6c2cc-d8db-498c-af6c-499fb211db97}:1.4,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.7 BuildID: 20091221164558 CrashTime: 1263558992 Email: levi.durfee@gmail.com InstallTime: 1262801101 ProductName: Firefox SecondsSinceLastCrash: 84988 StartupTime: 1263514183 Theme: classic/1.0 Throttleable: 1 URL: http://www.netflix.com/WiPlayer?movieid=70080639&trkid=1457039#EpisodeMovieId=70080627 Vendor: Mozilla Version: 3.5.7 This report also contains technical information about the state of the application when it crashed. I am now submitting the firefox-debug date log.
Attachment #421811 - Attachment mime type: application/octet-stream → text/plain
Comment on attachment 421811 [details] After firefox crashed.. >Opened log file 'c:\firefox-debug_09d0_2010-01-14_19-22-42-892.log' >0:000> .childdbg 1 >Processes created by the current process will be debugged >0:000> .tlist ... > 0n4356 firefox.exe ... > 0n2512 windbg.exe > 0n4204 firefox.exe it looks like you didn't quit your running firefox (n4356) before you started windbg (n2512) and asked it to debug one (n4204). What happens when you run firefox a second time is it just talks to the first instance and quits, which is why windbg says that firefox quit. Someday we'll make our instructions bullet proof, for now, please quit all running firefox.exe's and try again.
I didn't have firefox running, started windbg, entered the commands in the window, launched firefox. Tried to recreate the crash, but netflix wouldn't play the movies, it would get to acquire content license, I think it was something to do with silverlight.
What version of silverlight do you have then?
Silverlight 3 (3.0.40818.0)
Add-ons: firebug@software.joehewitt.com:1.4.5,{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}:6.0.16,{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}:6.0.17,{e3f6c2cc-d8db-498c-af6c-499fb211db97}:1.4,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.7 BuildID: 20091221164558 CrashTime: 1263886962 Email: levi.durfee@gmail.com InstallTime: 1262801101 ProductName: Firefox SecondsSinceLastCrash: 327970 StartupTime: 1263880558 Theme: classic/1.0 Throttleable: 1 URL: http://www.netflix.com/WiPlayer?movieid=70080645&trkid=1457045#EpisodeMovieId=70080629 Vendor: Mozilla Version: 3.5.7 This report also contains technical information about the state of the application when it crashed. I just disabled firebug and restarted firefox. Attempting to recreate the crash now.
please try using windbg again....
I can't get Netflix to play any videos when I launch firefox via windbg. It gets to acquiring content license, which I think it does via silverlight. That said I am unable to recreate the problem with windbg. Also firefox never successfully reports the crash.
what results do you get with nightly build (32 or 64bit)? ftp://ftp.mozilla.org/pub/firefox/nightly/latest-trunk/
That was over 5 months ago, almost 6 months. I gave up, I would try the nightly build, but that computers power supply died. Should I change the status, or wait until I get a new power supply and try the nightly build? It was a 32bit processor.
I'll go ahead and close as WFM. If you can reproduce this, reopen it.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → WORKSFORME
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