539854 - Won't open word attachment

Status: RESOLVED INVALID

(Thunderbird :: Message Reader UI, defect)

Description

[Les McDonald]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 (.NET CLR 3.5.30729)
Build Identifier: Command line parameters error

When I click on attachment it wont open but gives message

Command line parameters
/L Language ID
/S Hide initialization dialog. For silent mode use: /S
/v/gn.
/v parameters to MsiExec.exe>
/UA<url to InstMsiA.exe
/UW<url to InstMsiW.exe
/UM<url to msu package

Reproducible: Always

Steps to Reproduce:
1.Click on Attachment
2.Installshield message appears
3.


Expected Results:  
Attachment to open in MS Word

Comment 1

[Ludovic Hirlimann [:Usul]]

Is word installed on your machine ?

can you share the email with [e-mail] please ?

Comment 2

[Brandon Sterne (:bsterne)]

Ludovic, does this need to remain marked security-sensitive?

Comment 3

[Ludovic Hirlimann [:Usul]]

(In reply to comment #2)
> Ludovic, does this need to remain marked security-sensitive?

I wanted to remove it, but as I was unsure I left it.

Comment 4

[Les McDonald]

(In reply to comment #1)
> Is word installed on your machine ?
> 
> can you share the email with [e-mail] please ?

(In reply to comment #1)
> Is word installed on your machine ?
> 
> can you share the email with [e-mail] please ?

Yes MA Word from MS office Pro version 200 sr2

Comment 5

[Les McDonald]

No, this doesn't need to remain marked security-sensitive, but I don't know how to remove it.

Comment 6

[Les McDonald]

Yes I have MS Work installed as part of package installed from Microsoft Office Pro. version 2000-sr2.

In regards to security status. I do not know how to change the status. Also I don't think it a security-sensitive problem. 

Also could this be some kind of virus ?

Comment 7

[Ludovic Hirlimann [:Usul]]

(In reply to comment #6)
 
> Also could this be some kind of virus ?

Don't think so but it's like your launching the word install . so maybe something is tricking your system into launching an exe file. Can you save one email behaving like that and use the add an attachment link on this page ?

Comment 8

[medlaw]

I am very grateful to this community and I applaud your work.

I am experiencing the same issue, as reported, under virtually the same circumstances.

PLEASE NOTE: The inability to access e-mail message attachments IS NOT LIMITED to WORD document attachments. Adobe PDF file attachments, for example, are also inaccessible.

This issue is new - it was not present in prior releases of this software, so far as I am aware and can determine. I consider this "bug" to be "serious" and not "normal" - it significantly impairs the utility and functionality of this product.

Thank you for your kind attention and assistance.

Comment 9

[Ludovic Hirlimann [:Usul]]

(In reply to comment #8)
> I am very grateful to this community and I applaud your work.
> 
> I am experiencing the same issue, as reported, under virtually the same
> circumstances.
> 
> PLEASE NOTE: The inability to access e-mail message attachments IS NOT LIMITED
> to WORD document attachments. Adobe PDF file attachments, for example, are
 
This can be fixed with a delete of the mimetypes.rdf file in your profile - give that a try and things should get back to normal.

Comment 10

[Ludovic Hirlimann [:Usul]]

Les It would be nice to have an email which exhibits the issue ....

Comment 11

[Ludovic Hirlimann [:Usul]]

(In reply to comment #9)

> This can be fixed with a delete of the mimetypes.rdf file in your profile -
> give that a try and things should get back to normal.

From a private mail - this did it for medlaw.

Comment 12

[Les McDonald]

I have tried deleting the "mimetypes.rdf" files, but this has not changed the problem.

We are waiting for approval from My wifes employer to forward a Email with one of their problem files. both word and pdf.

Will be in touch.  Les

Comment 13

[Gil Shwartz]

I also seem to have a similar issue. I recently upgraded from TB2 to TB3.0.1 on XP SP3. Double clicking on a .pdf attachment used to open it quite fine in TB2. Now in TB3 I get a windows error "Windows cannot access the specified device, path, or file. ..." with the correct path to the pdf viewer in the error dialog title. Same happens for a .txt attachment, which used to opened with VIM. I also saw some references to this error in Google. I have no problem whatsoever to save the .pdf and just double click on it in explorer - it opens.

Comment 14

[Gil Shwartz]

Ah, and I also tried creating a new profile. Created a message, saved it with a pdf attachment, opened again from the outbox, tried double clicking on the pdf attachment - got the same error.

Comment 15

[Thomas D. (:thomas8)]

I just confirmed similar bug (of which this bug might be a duplicate):

Bug 459474 - Cannot open PDF attachments

Comment 16

[Thomas D. (:thomas8)]

Comment 0 is certainly not a TB bug -> invalid
Otherwise, testcase was requested from reporter in Comment 1, reporter promised testcase in comment 12, but never delivered -> incomplete

Comment 13 is about pdf (while this is about word), we have some bugs on that, otherwise it needs a new bug with a testcase msg.

I don't think this is going anywhere, and we'd need fresh reports for recent versions anyway, including testcase messages.

Feel free to reopen if you have a testcase to offer.